Customer Logistics Manager

Job Location: ​Parsippany​

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

About the Role:

The primary role of the Customer Logistics Channel Manager is to identify and implement joint value creation initiatives that improve the Customer Logistics function, reduce shared supply chain cost, optimize inventory levels, and speed up cash collection. 

This role also ensures that the business value of the joint value creation initiatives is captured and considered as part of commercial joint business plans. The Customer Logistics Channel Manager helps drive customer loyalty and achievement of the company’s sales and revenue objectives by understanding customer priorities and delivering exceptional Customer Logistics.

This role reports up to the Customer Logistics Director and will manage Delivery for a channel of the business spanning multiple Customer accounts. works collaboratively with other cross functional teams within and outside the Supply Chain with a goal to deliver the best customer experience to customers in the channel. 
 

Main Responsibilities:

•    Primary point of escalation for process and prioritization issues within the channel
•    Provide leadership within Customer Logistics and the entire Supply Chain to drive cross-functional process improvements
•    Manager the daily processes and overall performance of Customer Logistics Analyst team
•    Elevate the skills and efficiencies of the Customer Logistics team while providing optimal service to internal and external customers
•    Collaborate with cross functional teams by way of communication, information sharing and tools with Sales to make sure Customer Logistics and Sales share all appropriate information to satisfy day-to-day ordering, support promotional activities and service seasonal orders at a level that exceeds our customer’s expectations

• The role is responsible for optimizing the Service Level and logistics OTIF performance (Case Fill, On Time to appointment and On Time to Original Requested Delivery Date) for end-to-end Order-to-Cash cycle for the accounts managed within the channel. 
• Daily activities of the role include ensuring timely processing of orders while maximizing service and providing timely, accurate and appropriate communication to the customers, brokers, and sales team members. The Channel Manager is people responsible for continuously driving improvements in service, delivery performance, logistics efficiency, communication, and overall cost to serve our customers, within the channel.

●    Monitor, manage and valuate performance of the Customer Logistics channel team

●    Control and process sales orders placed in SAP system

●    Analyze and propose improvements with objective to optimize overall Cost-to-serve for key accounts

●    Build the internal capability to deliver agreed Customer Logistics targets for the Channel

Who we are looking for:

This role requires a bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Engineering, or a related field. An MBA, Master’s degree, or equivalent experience in a related field is preferred.

This role requires at least 5-7 years of Supply Chain experience and extensive work in customer-facing roles:
●    Thorough understanding of Customer Logistics function.
●    Strong Leadership skills and presence to inspire the team and collaborators across the Supply Chain
•    Skilled in Relationship management within Reporting team, Customer Logistics, Supply Chain, Sales and most importantly – “Customers”, to drive a Continuous Improvement mindset across the supply chain and the entire organization
•    Ability to support day-to-day operations while focusing on the big picture of Service Delivery and continuously drive improvement and results
•    4-7 years of Experience in Customer Logistics, Customer Logistics in the Fast-Moving Consumer Goods (FMCG) Industry, preferable Food & Beverage
•    Minimum of 3-5 years of managing a team of people
 

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brillia