Operations Manager (Business Operations & Customer Experience)

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Operations Manager (Customer-Focused Operator)

Voda Cleaning & Restoration of Rochester
Rochester, NY

Build Something From Day One

We’re launching a new restoration company in Rochester backed by a national brand - and we’re looking for a high-level, customer-focused operator to help run the business.

You’ll work directly with the owner and help build the company from the ground up, keeping operations tight, customers taken care of, and the business moving forward every day.

Requirements

•  Strong customer-facing background (retail, restaurant, hospitality, or restoration) 
•  Highly reliable - shows up, follows through, and gets things done 
•  Organized and detail-oriented without slowing things down 
•  Strong communicator (phone, in-person, email) 
•  Comfortable in a fast-paced, hands-on environment 
•  Takes ownership — does not wait to be told what to do 
• Tech-savvy and comfortable using systems, apps, and digital tools
• Practical mindset - understands tools, trades, or has general handyman-type awareness

Rewards

•  Ground-floor opportunity — help build the company from day one 
•  Directly work with owner
•  High-responsibility role with real impact on business performance 
•  Fast-paced environment — not a slow office job 
•  Clear path to grow into a larger leadership role as the company scales 

Target start date: Late July 2026 (hiring immediately)
Open for business: August 17th, 2026
Responsibilities

• $1,250/week (40–50 hrs) + Growth as company grows
•  Manage day-to-day operations, scheduling, and job flow 
•  Handle incoming calls, customer communication, and follow-ups 
•  Ensure a high level of customer experience from first call through job completion 
•  Support estimating, invoicing, and job documentation 
•  Keep jobs organized and on track internally 
•  Assist owner in building brand locally, representing the company at networking events (BNI, chamber, local trade events) 
•  Assist with sales and relationship building 
•  Help build systems, processes, and structure as the company grows 
•  Solve problems and keep things moving - no waiting for direction 

How We Operate

Speed. Quality. Professionalism. Team First. Safety.

Apply Now Compensation: $65,000.00 per year

Welcome to Voda Cleaning and Restoration!

Are you ready to join a dynamic team that is dedicated to a new level of clean? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives.

At Voda, we understand that a clean and safe environment is essential for human well-being. We take great pride in our ability to restore order, beauty, and safety to homes and businesses after the ravaging effects of water, fire, mold, or other disasters. Our team of technicians comprises skilled professionals who excel in their respective fields, delivering nothing short of perfection in every job we undertake.

What sets Voda Cleaning and Restoration apart?

1. Cutting-edge Technology: Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making seemingly impossible tasks achievable.
2. Expertise and Training: Our employees are the heart of our success, and we invest heavily in their growth and development. We provide comprehensive training programs and continuous learning opportunities to ensure they stay at the top of their game.
3. Passionate Team: When you join Voda, you become part of a family that shares an unyielding passion for our mission. Together, we tackle challenges head-on and celebrate triumphs as one united force.
4. Client-Centric Approach: We place our clients at the core of everything we do. Our unwavering commitment to exceptional