Product Director, Marketplace

Why Shiftsmart

We’re building the Amazon of labor - a platform for hourly work in the enterprise. At Shiftsmart we work with the largest companies and government agencies in the world - including Walmart, PepsiCo, Google, and Circle K - to fractionalize jobs into shifts, increasing labor supply and liquidity, and enabling our global network of over 3M workers to work across locations, employers, and categories of work. We’ve grown to >$100M ARR, doubling each year since we started, paid over $130M in wages to hourly workers, and raised $120M from top-tier investors like D1 Capital & Imaginary Ventures. And we’re only getting started.

Our mission is to build the world’s leading platform for hourly workers and enterprises enabling flexibility, choice, and upward social mobility.

• Join a rocketship. This is a unique opportunity to join the ground floor of a rapidly scaling business that is changing the way hourly labor works and capturing a $2 trillion dollar opportunity in the US alone.

• Ownership + impact. Join a team that is challenging and supporting one another to build a great business and create flexibility, choice, and upward social mobility for workers everywhere.

• Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally.

• Become a world class executor. We believe that #ExecutionIsBinary, and are dedicated to helping you master that skill for life here and beyond.

Role overview

The mission of our Product team is to build products that empower both workers and employers on our platform. We are information magnets and work closely with stakeholders across the business to determine how we can move the needle for key performance metrics.

Our marketplace team will focus on the core product offering of our business, the marketplace. The team will focus on building key marketplace levers to drive utilization and fulfillment, including shift matching and dispatch algorithms, pricing and incentives, and worker capacity and shift demand to keep our marketplace balanced. Partnering closely with senior product and engineering leadership, the Product Director, Marketplace will be a key leader of the strategic direction of our product.

This role is based in New York City (HQ) with typically 3+ days per week in the office. 

What you’ll do:

• Own the product roadmap for all marketplace initiatives, including the development of marketplace models and systems to efficiently match partners and shifts and maximize marketplace utilization

• Define, track and drive key business metrics (e.g. marketplace capacity, utilization, shift fill rate).

• Partner with teams such as Engineering, Design, Data, Customer, Partner Supply, and Growth to understand business needs and translate that into product and feature requirements.

• Be an information magnet. You will understand what is and what is not working for our customers and our users, then use that information to shape and define the product roadmap.

• Scale your leadership through both direct mentorship and via best practices, processes, training and tools and participate in scaling our team. 

Who you are

You love being the magnet for all information and enjoy solving problems while working cross-functionally with various teams to make decisions.

• Analytically-minded - You have 8+ years experience in a product management role that requires data-driven decision-making, ideally in startups. 

• A marketplace expert: You have prior experience working with 2-sided marketplaces and are intimately familiar with the demand and supply levers that balance marketplace utilization and efficiency. You have experience launching both complex features and algorithms that optimize marketplace dynamics and improve business metrics and customer experience

• Insight discovery - You are able to gather and synthesize all types of data to make product roadmap decisions.

• Product strategy - You have experience developing, prioritizing, and communicating product roadmaps that align towards business objectives. You are able to make sense of ambiguity and convince others of your plan. 

• Execution skills - You’re able to collaborate with design and engineering teams to design, develop, test, ship, and iterate on the product in an agile model.

• Influence - You effectively partner with others to get things done even without formal a