Customer Onboarding Specialist

Customer Onboarding Specialist Role Overview:

As a SaaS Customer Onboarding Specialist, you will be responsible for ensuring a seamless and successful onboarding experience for new customers. You will play a crucial role in guiding customers through the implementation process and helping them realize the full potential of Rain Retail's platform.

• Manage the end-to-end onboarding process for new customers, ensuring they receive a smooth and efficient transition onto the Rain Retail platform.
• Conduct welcome calls or virtual meetings with new customers to understand their business needs and goals, and provide personalized guidance on how to best utilize the SaaS platform.
• Collaborate with the sales team to ensure a seamless handover from the sales process to the onboarding phase, addressing any outstanding questions or concerns.
• Customize the onboarding process to meet each customer's specific requirements, tailoring training sessions and resources accordingly.
• Deliver product training to customers, both one-on-one and in group settings, to educate them on the platform's features and functionality.
• Proactively monitor customer progress and adoption rates during the onboarding phase, providing guidance and recommendations to maximize their success.

Your role as a Rain Retail Customer Onboarding Specialist is pivotal in shaping the customer journey and fostering long-term relationships with our valued clients. Your dedication to their success will be the foundation upon which we build trust and loyalty.

What you bring:

• Proven experience in customer onboarding or customer success within a SaaS or software company.
• Excellent communication and presentation skills, with the ability to explain complex concepts in a clear and understandable manner.
• Strong project management and organizational skills, ensuring onboarding processes are efficient and effective.
• Customer-centric mindset, with the ability to empathize with customers and understand their unique needs and challenges.
• Technical aptitude and the ability to quickly grasp and demonstrate software functionality.
• Familiarity with CRM systems and customer support tools.
• Proactive and self-motivated, with the ability to work both independently and collaboratively in a fast-paced environment.
• Ability to adapt quickly to changes in priorities, processes, or customer requirements.
• Willingness to accommodate different customer time zones and schedules as needed during the onboarding phase.
• Capacity to work effectively under pressure and manage multiple onboarding projects simultaneously.
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
• Willingness to share insights and best practices with colleagues to promote a culture of knowledge sharing and continuous improvement.

What can we offer you, you ask?

• The best company culture around! (We recently won a Top Place to Work Award in Utah)
• Opportunities for advancement within our organization.
• Company activities such as Lagoon Day, movie nights, and dinners!
• A stocked kitchen waiting for you.
• Employee Referral Program, earn money for referring your friends. (Who doesn’t like more money?)
• Paid Training
• Multiple full-time work schedules are offered: (7 am -4 pm, 8 am -5 pm, or 9 am -6 pm M-F)
• The ability to earn additional bonuses and incentives
• Paid Time Off (8 days to start, up to 20 days)
• Medical, Dental, Vision, Life Insurance Plans, and a 401k

Pay: $50 - $60k annually; depending on experience 

 

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About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.  

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving!