Manager, Cloud Platform Engineering

The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future.  The NYISO’s Information Technology department invites applications for a full-time Manager, Cloud Platform Engineering.  

The Manager, Cloud Platform Engineering leads the team that builds, operates, and continuously improves NYISO’s shared cloud platform, including the Kubernetes/EKS foundation, AWS infrastructure-as-code, delivery tooling, reliability practices, and platform services that application teams use to deploy and operate software.

The Manager is responsible for treating the internal cloud platform as a service, with defined consumers, operational expectations, service-level objectives, and a forward-looking roadmap. This includes providing application teams with secure, reliable, cost-effective, and self-service paths to build, deploy, and operate applications on NYISO’s cloud platform.

The role owns the Site Reliability Engineering practice, the EKS/container platform, shared delivery tooling, and the security, compliance, and operational controls embedded across the platform and delivery lifecycle. This includes production ownership for the cloud platform with 24x7 accountability, on-call participation, incident triage, and leadership of service restoration activities.

The Manager ensures platform operations align with NYISO’s incident, change, and problem management processes, with accountability for the lifecycle management of platform-related tickets, changes, operational issues, and service improvements.

The Manager develops and manages platform budgets, including multi-year capital and operating forecasts, cloud consumption planning, tooling costs, and vendor-related expenses. This role partners with Procurement and other stakeholders on vendor agreements, cloud service agreements, renewals, prioritization, escalation, and performance oversight for cloud and platform tooling providers.

The role is accountable for delivery execution across the platform roadmap, including providing estimates, managing execution plans, coordinating cross-team dependencies, and ensuring roadmap commitments are delivered in alignment with organizational priorities. The Manager maintains roadmap artifacts, provides regular progress updates, and defines and reports platform performance, reliability, adoption, delivery, and cost metrics to IT leadership.

This role collaborates across the organization to understand business requirements, drive cloud and platform-engineering best practices, support audit and regulatory obligations, and advance the operating-model shift toward AI-assisted, plan-first, human-validated engineering.

 

ESSENTIAL DUTIES and RESPONSIBILITIES

 

Platform Strategy, Architecture, and Roadmap

• Platform-as-a-Product: Own the internal developer platform as a product by defining consumers, service offerings, paved-road delivery paths, service-level objectives, and a roadmap aligned with NYISO’s business, technology, and cloud migration goals.
• Architecture and Standards: Guide scalable, resilient, secure, and performant cloud and container architectures; establish reusable, secure-by-default standards, templates, automation, and policy-as-code.
• Roadmap Governance: Maintain platform roadmap artifacts, prioritize capabilities, track delivery progress, and communicate status, risks, dependencies, and decisions to IT leadership and stakeholders.

Team Leadership and Operating Model

• Team Development: Attract, develop, mentor, and retain cloud, platform, DevOps, and reliability engineering talent.
• Performance and Culture: Set clear goals, provide regular feedback, manage performance, and foster a collaborative, innovative, security-conscious, operationally disciplined, and results-oriented team environment.

Delivery Execution and Technical Oversight

• Delivery Oversight: Manage execution of platform initiatives, cloud migrations, modernization efforts, and optimization projects, including estimates, execution plans, dependencies, risks, and delivery commitments.
• Technical Execution: Oversee troubleshooting and resolution of complex issues across the cloud platform, Kubernetes environment, delivery tooling, and related infrastructure services.
• Infrastructure as Code and Automation: Champion Infrastructure as Code and platform automation using tools such as Terraform, Cloud