Associates Service Desk Technician

Overview

Steampunk is seeking an Associates Service Desk Technician to work with the Chief Information Officer Team to support the internal IT infrastructure and personnel IT technology requirements as the company grows.

Contributions

• Build, integrate, and deploy computer technology to new and current Steampunk employees and contractors
• Assist with new hire orientations with new IT technology configurations, software, and remote access
• Troubleshoot Steampunk technology hardware and software issues and escalate, as needed
• Repair, replace, and redeploy technology, when required
• Organize and monitor Steampunk technology assets in Azure/Intune and track inventory
• Enforce Steampunk IT policies and configurations with all deployed IT technology
• Work with the CIO Team to test, deploy, and troubleshoot new technologies
• Provide input for creating and updating Steampunk IT policies and procedures

Qualifications

Required:

• Experience with help desk support activities and/or Windows/MacOS desktop troubleshooting andconfigurations
• Ability to install and configure Windows, MacOS, and iOS operating systems on laptops and devices.
• Manage user groups and computer accounts in Microsoft Azure
• Ability to integrate and troubleshoot technology with printers, conference room AV connections, Teams calls,remote access to Steampunk cloud systems
• Experience with troubleshooting Microsoft (Office) 365 applications
• Possess good communication skills and the ability work directly with Steampunk employees and contractors totroubleshoot IT issues

Preferred Skills:

• Associate or bachelor’s Degree in a Technical Related Field
• Azure Active Directory/Intune integration experience
• FreshService or similar IT ticketing system
• Audio and Video Experience
• Experience with the Slack and Microsoft Teams application
• Demonstrate self-motivation and the ability to grasp concepts quickly
• Understanding of Agile methodologies
• Microsoft and/or Apple certifications are a plus

About steampunk

 

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors.  Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges.  As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.