Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$89,627.24 - $134,439.70 Annual

Department:

Health Department

Job Type:

Regular Non-Represented

Exemption Status:

United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified):

December 27, 2024

The Opportunity:

Overview:

THIS WORK MATTERS!

Are you a QMHP certified professional who has a passion for providing vital program service delivery to the community by using trauma informed and equity lens approaches? Are you a systematic thinker with a knack for supporting people in crisis? Do you enjoy attention to detail in a fast paced-environment? If so, then apply your strengths in this high impact position with an outstanding team of Mental Health professionals working at the Health Department, Behavioral Health Division! 

The Multnomah County Behavioral Health Call Center is a 24 hour, continuous crisis operation that constitutes the hub of mental health services for all residents of Multnomah County and Washington County. The vast majority of services are provided via telephone with approximately 75,000 calls received per year. 

Staff at the Call Center answer and triage multiple distinct telephone lines that ring into the Call Center, 24 hours a day, 7 days a week, 365 days a year including:

1) Multnomah County Crisis Line

2) 911 transfer line

3) EASA Referral Line

4) Emergency Line (major event communication, e.g. terrorist attack, major earthquake, etc.)

5) Washington County Crisis Line

6) Mental Health Referral Line

7) The CATC/Respite referral line

8) 988 transfer line

9) Latine Mental Health Line

10) Clackamas County Crisis and Support Line (after hours)

11) Washington County 911 Transfer Line

This position's purpose is to collaboratively supervise the Behavioral Health Call Center with other supervisors. You will provide direct clinical and administrative supervision of staff and the daily operations of a 24-hour call center, according to the clinical model established by the BHD Medical Director and Division Director. In addition, you will develop and maintain professional relationships with contracted crisis -service providers, provide outreach and education regarding County crisis services to the community.

The Program Supervisor understands the systemic inequities faced by BIPOC communities with regard to service access, diagnoses, treatment and impact on health and mental health outcomes. 

As the Program Supervisor, other duties will include:

Clinical and Administrative Leadership and Supervision

• Working with Program Manager and other BH Call Center Supervisors to apply equity and trauma informed lenses to manage all aspects of the Call Center to ensure that quality clinical services are provided by staff according to the model for the Call Center.

• Participate in program and system development, and oversee continuous quality-improvement initiatives.

• Provide on-call administrative and clinical support, as scheduled.

• Provide clinical and administrative supervision of assigned Call Center clinical staff to ensure model adherence to the Division's standards.

• Sharing on-call support with other Call Center supervisors.

Collaboration with Internal and External Stakeholders

• Initiate and participate in meetings and projects with other behavioral health system components and related agencies to promote optimal functioning and coordination between agencies and programs. 

• Provide leadership in new and ongoing projects and initiatives related to call center business.

• Communicate with Call Center and Community Mental Health Program (CMHP) leadership regarding any conflicts, challenges, barriers or successes.

Direct Clinical Services and Community Education/Outreach

• Provide direct client services on the phone when escalated to a supervisor, or as indicated by coverage needs.

• Promote Call Center and Crisis System in community and internal se