Claims Representative Total Loss-The General

Investigate and settle total loss, loss-of-use, towing, and storage claims with speed and accuracy, negotiating fair outcomes and thoroughly documenting every step.

Claims will be handled in Central and Western time zones

What You'll Do 

As a Total Loss Claims Rep, you will: 

• Evaluate claims of basic to moderate complexity requiring expertise in private passenger auto, commercial auto, tractor trailers, heavy equipment, watercrafts, trailers, motorcycles, and other land-based off road or specialty vehicles. Review pertinent information including repair estimates, unrelated prior damage estimates, photos, vehicle conditioning, and actual value to make accurate repair / total loss decisions that adhere to state specific thresholds. 

• Conduct and review valuations through company approved vendors and conduct further research as necessary to determine appropriate cash value for various auto and specialist vehicles. Adhere to state-specific compliance including completion and submission of required forms, taxes, and fees. 

• Negotiate basic to moderately complex settlements with claimants and/or attorneys that fall within prescribed authority limits. 

• Explain procedures and denials to claimants where coverage does not exist. Refer payment or denial of claims that exceed assigned authorization limits to management with settlement recommendations. Document all decisions, correspondence, reports, and discussions that occur during the claim handling process. 

• Coordinate rental vehicles for claimants as necessary and manage any claim expenses including, but not limited to, advance changes, salvage, rental, and outside vendor expenses, ensuring services are properly covered for claimants while controlling expenses. 

• Obtain and maintain state adjuster and appraiser licensing as required. 

 

What it Takes 

• Bachelors Degree or equivalent work experience 

• Hands-on experience with auto repair is preferred 

• Strong written and verbal communication skills strongly preferred 

• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge highly beneficial 

• Demonstrated experience handling moderately complex claims, or other equivalent experience strongly preferred 

 

What You'll Receive 

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive. 

 

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.  

• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment