General Manager - Retail

At Cannabis & Glass, we are passionate about making a positive impact in the lives of our customers through exceptional service and accessible cannabis products. Our company embraces a culture that fosters growth and collaboration with a focus on  delivering an outstanding customer experience.   As the largest recreational dispensary chain in Eastern Washington and Oregon, Cannabis & Glass takes pride in offering the region's best cannabis prices and widest selection. With four dispensaries located in North Spokane, Spokane Valley, Liberty Lake, and Ontario, Oregon, we strive to be the top choice for cannabis consumers.   Joining our team means being part of a thriving organization that consistently ranks among the top 10% highest grossing retailers in the state of Washington. Whether you are seeking a position at our retail stores or aiming for a senior corporate role, Cannabis & Glass provides diverse opportunities for professional growth and development.   We believe in creating an inclusive and supportive work environment where each employee's unique perspectives and contributions are valued. We encourage teamwork, creativity and empowerment as we work together to achieve our company's goals.   By joining Cannabis & Glass, you become a part of a dynamic and rapidly expanding industry that is shaping the future of cannabis retail. Embark on a fulfilling and rewarding career journey with us, where your passion and dedication will make a meaningful difference in the lives of our customers.

 

About the Role:

We're seeking a dynamic General Manager (GM) to lead all operations at our retail location. As the senior on-site leader, you'll be responsible for driving performance, managing daily operations, developing a high-performing team, and delivering outstanding customer experience.

As GM, you’ll set the tone for the store culture, lead with vision, and ensure seamless customer experience while meeting key business metrics. This role is perfect for someone who thrives in a fast-paced environment, is passionate about developing people, and enjoys rolling up their sleeves to get things done.

Key Responsibilities:

Leadership & People Management

• Train, mentor, and supervise Assistant GMs and Retail Associates
• Set performance goals and conduct regular evaluations
• Promote a positive, inclusive, and high-performance culture
• Oversee hiring, onboarding, coaching, and progressive discipline

Store Operations & Scheduling

• Manage all daily store operations including staffing, scheduling, and coverage
• Coordinate team meetings and communicate priorities
• Ensure compliance with all SOPs, safety standards, and labor laws

Customer Experience

• Champion a customer-first mindset across the store
• Resolve escalated issues and ensure service excellence
• Maintain a clean, welcoming, and organized store environment

Sales & Financial Performance

• Monitor KPIs and financial reports to drive profitability
• Participate in monthly financial reviews and performance reporting
• Support promotional campaigns, loyalty programs, and upsell strategies

Inventory & Cash Management

• Oversee inventory control, delivery intake, and loss prevention
• Ensure proper handling of cash, POS systems, and daily reconciliations
• Safeguard store assets through proper security protocols

Technology, Facilities, & Merchandising

• Maintain all in-store technology, kiosks, displays, and signage
• Coordinate with vendors and service providers for maintenance and repairs
• Ensure the store aligns with brand guidelines and promotional messaging
  
  

Qualifications:

• 5+ years of experience in multi-functional retail management with direct supervisory experience
• Strong leadership and coaching abilities
• Excellent organizational, communication, and problem-solving skills
• Comfortable working with scheduling, inventory systems, and financial reporting
• A high level of integrity, personal motivation, adaptability, and sense of urgency
• Commitment to maintaining confidentiality and managing sensitive information
• Previous retail, sales and/or customer service experience is strongly preferred
• We do not require previous professional experience in the cannabis industry but would prefer the applicant be a consumer of the product.
• Ability to work flexible hours including evenings, weekends and holidays
• Must commit to coming to work sober. 
• Successfully pass a pre-employment criminal background