Guest Service Agent

Cherokee Nation Entertainment is hiring an overnight Guest Service Agent to be the first point of contact for many guests, playing a vital role in creating a positive and memorable experience. This position requires excellent communication and interpersonal skills, a friendly and helpful demeanor, and the ability to efficiently and accurately address guest inquiries.

• Answer incoming calls from guests promptly and courteously.
• Assist guests with hotel and restaurant reservations, concert ticket sales, and general inquiries.
• Provide information on CNE properties, amenities, and promotions.
• Fulfill guest requests for reservations and tickets accurately and efficiently.
• Utilize and update operating systems to maintain accurate records.
• Promote the One Star Rewards program and its benefits to guests.
• Provide information on website and phone app navigation.
• Maintain a positive and professional attitude at all times.

• High School Diploma or GED.
• 6 months of experience in a customer service role, preferably within the gaming or hospitality industry.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong phone etiquette and active listening skills.
• Working knowledge of hotel and casino operations.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced and often demanding environment.
• Flexibility to work varied shifts, including weekends and holidays.
• Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise.

Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. As the retail, gaming and entertainment entity of the Cherokee Nation, it owns and operates a variety of restaurants, entertainment venues, retail shops, fuel/convenience stores, golf courses, hotels, a horse racing track and an RV campground. As the brand continues to expand its offerings and footprint, CNE remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home. 

Here's what awaits you:  

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).  

• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.  

• Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.  

• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.