Manager, Project Management - Card Technology Partnerships (Hybrid)

Manager, Project Management - Card Technology Partnerships (Hybrid)

The Partnerships Tech and Operations team is seeking a motivated Manager, Project Manager to join our Partnerships Tech and Operations team within our Partnerships Customer Experience and Operations organization. The Partnerships Tech and Operations team provides oversight of and support for the Partnerships credit card programs. We are seeking a dedicated, disciplined professional who excels in a team environment. 

The Role: 

As a manager in Partnerships Tech and Operations,  you will be responsible for engaging with leaders across U.S. Card and supporting LOBs as well as leaders from our external partners to develop, drive and deliver both technical and operational intent while maintaining the highest levels of well managed excellence.  The Manager will be responsible for independently leading and overseeing BAU well managed activities, delivery of new technical and operational intent and management of intent changes. The Manager will also be responsible for identifying continued improvements and establishing well managed processes, driven by insights, across both vertical and horizontal teams.

Responsibilities:

Relationship Management

• Build deep relationships and understand the motivations and heart of our clients 

• Represent client perspective with internal teams and COF perspective with the client

• Ability to interact and communicate clearly and effectively across a diverse range of stakeholders

• Create and deliver effective presentations and communications; guiding and influencing discussions and decisions

• Collaborate cross-functionally to provide strategic and tactical thought leadership to effectively drive results

• In partnership with stakeholders, prioritize intent with the most business value and ensure flawless delivery

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Project  Management

• Develop new intent with a focus on documentation and audit readiness

• Manage multiple tasks and projects in a fast-paced and changing environment

• Ability to quickly understand business needs and translate these needs into end-to-end solutions (e.g., business requirements, tech specs, test cases / resources)

• Demonstrate a working knowledge of APIs, middleware, and network integrations to effectively manage complex troubleshooting efforts across multiple platforms and technical disciplines.

• Utilize SQL to drive data-driven solutions and insights, ensuring that technical specifications and end-to-end solutions are grounded in accurate data analysis.

• Oversee the lifecycle of external partner data sharing, including the management of file interfaces, PGP keys, and public key refreshes to ensure secure and uninterrupted business operations.

• Assimilate information and requirements from a variety of sources into one comprehensive view

• Manage scope to balance resources and time to ensure deliverables are met

• Communicate status and escalations appropriately and timely with all stakeholders

• Identify obstacles early and work closely with teams to find creative solutions

Process Management

• Review processes and intent end-to-end, through the eye of the business, customers and other key stakeholders, and deliver well-managed products flawlessly

• Deliver our well-managed agenda with an eye toward continual process improvement, driving horizontal scale and optimization

• Proactively shares learnings across the team

• Develop data driven solutions to optimize customer experience 

• Recognize and implement automation opportunities

• Manage complex troubleshooting efforts that cross multiple platform, technical disciplines and teams

• Provides integrated and consistent operations support and well-managed oversight across the Card Partnerships business

An Ideal Candidate Possesses:

• Builds strong relationships, collaborates and influences across levels and functions, and delivers great results through others

• Excellent communication skills to engage intent owners across a variety of levels and experience

• Asks the tough questions and challenges the status quo