Senior Benefits Operational Associate

<p><b><span>Who We Are</span></b></p><p><span>At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.</span></p><p><br/><b><span>The Role</span></b></p><p><span><span>The <b>Benefits Lead </b>in this job role has responsibility for the operational aspects of one or more Kyndryl employee benefits programs within one or more countries, or within a region. The scope of the role will vary by country depending on benefits offered and resources available.</span></span></p><p><span><span>The <b>Benefits Lead </b>is engaged in the ongoing delivery of Kyndryl's employee benefits programs including but not limited to medical and life insurance, disability insurance, retirement plans, lease car fleet, flexible benefits, meal allowance, sport plans, leave of absence, with primary responsibility for smooth administration of the rules and features of the Kyndryl benefits plans.</span></span></p><p><span><span>The <b>Benefits Lead</b> is engaged in the operational aspects as a Benefits Partner and/or as an Absence Partner, handling and improving the day-to-day operational activities of the above mentioned non exhaustive list of benefits programs. These day-to-day operational activities include but are not limited to</span></span></p><ul><li><span><span>eligibility validation;</span></span></li><li><span><span>employee enrollment and data registration in the Kyndryl systems and tools;</span></span></li><li><span><span>invoice reconciliation;</span></span></li><li><span><span>claims administration;</span></span></li><li><span><span>soft or hard copy documentation collection;</span></span></li><li><span><span>internal or external reporting;</span></span></li><li><span><span>contract amendments and negotiation;</span></span></li><li><span><span>implementing process automation, benefits design changes, communicating program changes to employees;</span></span></li><li><span><span>resolving individual employee questions or issues;</span></span></li><li><span><span>managing vendor relationships, negotiating contracts, monitoring service levels;</span></span></li><li><span><span>documenting the benefits policies and processes;</span></span></li><li><span><span>driving business controls activities, monitoring compliance with internal and external regulations, reporting;</span></span></li><li><span><span>accept accountability for business results including meeting employee and other stakeholder satisfaction, productivity, financial, and other business measurements;</span></span></li><li><span><span>evidencing the use of the KYNDRYL Leadership Behaviors by playing a part in building an environment which promotes innovation, teamwork, recognition, diversity, and inclusion;</span></span></li><li><span><span>analyzing and interpreting new situations and resolving complex problems independently or through the collaboration with others;</span></span></li><li><span><span>advising team colleagues and providing constructive feedback;</span></span></li><li><span><span>acting as a role model and leading by example as a senior colleague in all activities and in a manner that enhances KYNDRYL's climate and business results. Apply professional knowledge to business operations of the Benefits Team as well as specific projects or deliverables, ensuring the compliance and targets are managed and out of line situations and non-compliance matters are addressed.</span></span></li></ul><p><span><span> </span></span></p><p><span><span><span>In addition, this job role requires frequent teaming with other Kyndryl functions on matters involving Payroll, Finance, Legal Compliance, Employee Relations, related to the benefits programs. The HR Benefits Lead focuses on individual/team objectives and developing professional effectiveness.</span></span></span></p><p></p><p><span><span><u>Environment:</u></span></span></p><p><span><span>Professional knowledge related to candidate's HR Benefits position, team, and department. Requires ability to absorb Kyndryl HR Benefits professional knowledge and develop operational skills quickly. Self-starter who takes initiative, can work independently, and begins projects with a proactive attitude.</span></span></p><p><span><span><u><span>Communication/Negotiation:</span></u></span></span></p><p><span><span>Draw upon professional concepts to collaborate with others to conduct assigned duties. Negotiation is required.</span></span></p><p><span><span><u>Problem Solving:</u></span></span></p><p><span><span>Recognize job-related problems. Analyze causes using existing techniques or tools, prepare and recommend solution alternatives. Challenge the validity of given procedures and processes with the intent to enhance and improve.</span></span></p><p><span><spa