Senior Workers' Compensation Claims Representative

Company Details

 

Acadia Insurance is a regional property casualty insurer with offices throughout the Northeast.  As a member of W.R. Berkley Corporation (NYSE: WRB), one of the largest property casualty insurance holding companies in the United States, our financial strength and integrity are two of the main reasons why Independent Agents place business with us.  Acadia is rated A+ (Superior) by A.M. Best, with an A+ claim paying ability rating by Standard & Poor’s.   At Acadia, we value our employees, our customers and our communities.  Employees at Acadia are part of a progressive company where everyone can make a difference.  We promote an inclusive environment which encourages continuous learning and the chance to grow and develop.  

 

https://www.acadiainsurance.com/

Responsibilities

About the Role

Are you a seasoned claims professional with a passion for fair outcomes and exceptional service? Acadia Insurance is seeking a Workers’ Compensation Claims Representative to join our dynamic team. In this role, you’ll investigate, evaluate, and resolve complex lost time claims while ensuring compliance with company standards and state regulations.

What You’ll Do

• Conduct thorough investigations and evaluate claims to determine compensability.
• Communicate decisions clearly and professionally to all stakeholders.
• Manage litigated files from start to finish, collaborating with defense counsel.
• Negotiate settlements in good faith and ensure timely, accurate reserving.
• Maintain detailed documentation in a paperless system.
• Build strong relationships with agents, vendors, and internal teams.
• Represent Acadia in roundtable discussions and contribute to continuous improvement.

Qualifications

What You Bring

• 5+ years of New Hampshire Workers’ Compensation Lost Time claims experience.
• Valid NH WC Adjuster License (Vermont experience and license a plus).
• Strong negotiation, analytical, and communication skills.
• Proficiency in MS Word, Excel, and claims management systems.
• Ability to manage a complex workload independently and effectively.
• Bachelor’s degree or equivalent combination of education and experience.
• Valid driver’s license required.

Preferred:

• Vermont WC claims experience and licence 
• Advanced insurance coursework (AIC, CPCU, etc.)

Additional Company Details

Why Join Acadia? At Acadia, we believe in empowering our employees with the tools and support they need to thrive. We offer: Competitive salary and benefits Opportunities for professional development A collaborative and inclusive work environment Encouragement to pursue industry certifications

Additional Requirements

We do not accept unsolicited resumes from third party recruiting agencies or firms.

Sponsorship Details

Sponsorship not Offered for this Role