Technical Specialist II - WPS

What’s in it For You:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
• Work with a global team to continue the success of digital and equipment  deployment
• The ability to fix and create new features that add business value to improve efficiency

What You Will Do: 

• Lead a team which provides first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment.
• Work with a cross-functional groups of stakeholders, including sales, marketing, engineering, IT, R&D and product development, to drive maximum customer value and experience.
• Be a key input for voice of customer, providing feedback to Manager so features and capabilities can be prioritized in the product deployment
• Partners with appropriate teams to ensure implementation of equipment is rolled out to support digital and equipment offerings.
• Use analytical skills to determine problems and recommend/make

corrections

• Diagnosis and troubleshooting issues and problems on Ecolab Food & Beverage proprietary equipment.
• Provide guidance to Agents who provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.

• Track phone calls and emailed support tickets using ticket tracking system
• Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.
• Support team vision, goals, and metrics

Position Details:

• Location: Naperville, IL
• Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Minimum Qualifications: 

• Bachelor’s degree or 9 years of education and work experience
• 5 years of technical experience
• 5-10 years of management experience
• Verbal communication skills
• Demonstrated customer service skills with a proven ability to interface    positively and professionally with a customer
• No immigration sponsorship available for this position

Preferred Qualifications: 

• Bachelor’s degree in engineering discipline or related technical field
• Troubleshooting experience in electrical or mechanical systems
• Basic understanding of PLC knowledge
• Troubleshooting experience in electrical or mechanical systems
• Ability to analyze data
• Experience working with Microsoft Office Suite and SAP
• Basic understanding of PLC knowledge

and collaborator with experience working across multiple functions

• Able to manage multiple projects in a fast-paced environment

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Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Covid-19 Vaccine Notice

Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. You will be asked for proof of your vaccination status. All applicants should be aware that Ecolab is a federal contractor. If the federal contractor vaccine mandate is reinstated in its current form, all Ecolab employees will need to be vaccinated, or have an approved religious or medical accommodation in place.

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application proce