Systems Engineer II - Data Center Operations

Job Summary:

JOB DESCRIPTION – Systems Engineer 2 - Data Center Operations

Location: 2121 South Price Road, Chandler, AZ, United States (On site)

Division: Ticketmaster US

Line Manager: Senior Manager, Datacenter Operations

Contract Terms: Permanent, Full-time

THE TEAM 

This position will be part of Ticketmaster’s Datacenter Management team. The team is responsible for building, maintaining and keeping the company’s physical infrastructure footprint running smoothly to keep fans happy.

THE JOB 

Ticketmaster is seeking Talented Infrastructure Engineers responsible for managing Datacenter-based projects and Operations tasks crucial to supporting our critical Datacenter devices and infrastructure.  

You will be handling requests from and supporting internal service teams by responding to requests for hardware installations, maintenance, troubleshooting and recycling efforts.  This role is also responsible for proactively monitoring critical hardware systems and focusing on higher level initiatives that include firmware management, hardware monitoring and alerting and metrics collection.

This is an exciting time to come on board with Ticketmaster, as we look to the "Return to Live" later this year. We will be focusing on efforts towards hardware modernization and operability, expanding capacity and expanding our internal services for internal customers

WHAT YOU WILL BE DOING 

• Provide expertise on hardware deployments and working with internal service team to build rack elevations and deploy hardware
• Work with our Datacenter Asset Management system to keep automated systems up to date with critical asset information
• Work with service teams and Network teams to build port configurations
• Rack and install new hardware and decommission old hardware
• Respond to requests for support of hardware in the datacenter as well as manage hardware lifecycle
• Maintain key relationships with internal Engineering customers
• Manage and maintain the hardware monitoring platform to keep internal customers hardware operating smoothly
• Deploying systems firmware updates to keep the hardware platforms up to date and in compliance with standards
• Monitor the datacenter environment to keep things running within specifications
• Work with the datacenter facility to receive and ship hardware
• Keep the datacenter organized and efficient
• Participate in on-call rotation

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) 

• Good technical troubleshooting skills
• Great understanding of modern server hardware, Dell and HP offerings for example
• Great verbal and communication skills
• Good Documentation and peer review skills
• Scripting ability a plus
• Ability to lift up to 50 lbs

Basic Qualifications

• Server+ certification or equivalent experience
• Network+ certification or equivalent experience

YOU (BEHAVIOURAL SKILLS) 

• Detail oriented
• Autonomous and proactive
• Passionate about hardware
• Self-motivated activator, energetic and tenacious
• Comfortable with working in cross functional and multidisciplinary teams
• Excited about taking on challenging technical problems and devising creative solutions

BENEFITS & PERKS 

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER 

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.  

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports team