Field Operations Manager

DynaServ

Monarch Landscape Companies is a family of successful landscape brands in eight states across the United States. We are a values-based learning organization committed to being the best place to work as a landscape professional. At Monarch Landscape Companies, your achievements determine your rewards, your abilities define your success, and your professionalism leads to autonomy!

We are currently seeking a Field Operations Manager to join our team!

JOB SUMMARY:

This position is responsible for supporting and ensuring operational excellence within the branch. This includes but is not limited to efficiency in new job estimates, new job start-ups, maintaining existing larger jobs, effective crew utilization, and growing professionalism within the crew.

QUALIFICATIONS:

Education

• Bachelor’s degree in Business Administration, Landscape Architecture or Horticulture preferred

Experience

• At least 5 years related work experience

License or Certification

• As required by state and federal law
• Valid driver’s license issued by the state where employed
• Commercial Pesticide Applicators License, or ability to obtain within 1 year
• Certified Landscape Technician (CLT) or ability to obtain within 1 year

Specialized Skills

• Strong relationship building and customer relations skills
• Strong management and leadership skills
• Experience working the commercial property managers a plus
• Effective oral and written communication
• Ability to operate commercial landscape equipment and tools
• Have a working understanding of irrigation repairs and familiarity with irrigation controller monitoring and adjusting
• Ability to prioritize multiple tasks and perform well under deadlines
• Excellent organizational skills and flexible
• Basic understanding of Microsoft Excel, Word, and Outlook’
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of instructions in written, oral, diagram and/or schedule format
• Ability to read, write, and comprehend English
• Ability to speak effectively before employees and clients

ESSENTIAL DUTIES

1. Identify and evaluate maintenance improvement opportunities within each job and site.
2. Provide accurate, by scope, task hours and other recommendations for new job estimates, specific by site.
3. Create plans that are tailor-made for the site we are bidding on, including helping branch managers with operational items that may be overlooked
4. Effectively communicate with the customer to help visualize the operations plans prior to the actual start date and maintain customer retention including 30-60-90 day plans to ensure original promises are met by their deadlines.
5. Build and manage a heat-crew for the branch. The heat-crew will handle non-routine tasks of contracts including new job start-ups, underperforming properties, leaf management seasons, and unexpected events.
6. Work closely with the Branch Manager to review underperforming larger properties to lay out an initial plan in identifying areas of improvement and adjust accordingly.
7. Participate during branch operation meeting discussions to reduce and manage overtime in job sites.
8. Demonstrate strong leadership skills, including fostering development and professionalism in Maintenance Foreman.
9. Bridge a relationship between prior/potential employees with Area Managers by sourcing candidates for the new season.
10. Support overall new customer retention goal of 100% within the first year.
11. Support existing customer retention goal above 92%.
12. Support key foremen and field employees’ retention goals.
13. Improve gross margin percentage of existing jobs.
14. Other duties as assigned.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Constantly required to talk, hear, see, sit, stand and walk
• Frequently required to drive a vehicle unaccompanied
• Must be able to see at close vision, distant vision, peripherally, have depth perception and have the ability to adjust focus
• Frequent use of hands to manipulate, handle or feel objects, tools or controls
• Frequently required to reach, bend, twist, stoop, crouch, climb and balance