Customer Experience/Ferry Flight Manager

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Job Description:

Airbus Delivery Center is looking for a Customer Experience and Ferry Flight Manager   to join our Delivery Center based in Mobile, AL.

You will be part of a team that is responsible for ensuring that quality service and hospitality is provided to Airbus customers while they are in Mobile at the time of aircraft delivery up to and including the ferry flight. You are responsible for all types of activities leading to an efficient and successful ferry flight departure of a newly delivered aircraft to the customer from Mobile to its final destination.

Your Working Environment:

On ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges

Customer Experience Manager:

• Liaises with the Customers well before aircraft delivery on all matters related to travel and accommodation plans (including hotel and rental car bookings).

• Prepares and arranges Customers' office assignment, IT/wifi access, parking passes, and all required services during Customers' stay at the Delivery Center.

• Establishes site clearances with Security functions for an effective and smooth Customer/Visitors check-in process.

• Compiles and dispatches the customer's arrival notification to all applicable departments within Airbus Mobile.

• Provides a safety briefing with required paperwork to customers at the time of their arrival and ensures that health and safety obligations are adhered to.

• Prepares and dispatches in a timely manner the Delivery Information Sheet (CDT) to customers and internal organizations.

• Supports collecting pilot CAF information for TSA clearance for the dispatch team.

• Attends Customer welcome meeting on day 1 of delivery, continues to host customer delivery team onsite until final departure of ferry flight.

• Plans and coordinates Customer lunches acc