IT Quality Assurance Senior Manager

Job Summary:

The IT Quality Assurance (QA) Senior Manager is responsible for overseeing the planning, coordination, and execution of quality assurance strategies across IT projects and operations. This role leads QA teams in developing and implementing testing standards, processes, and best practices to ensure the delivery of reliable, secure, and high-performing technology solutions. The Senior Manager collaborates with business and technical stakeholders to align QA activities with organizational goals, manages resource allocation, and drives continuous improvement initiatives. The ideal candidate possesses strong leadership abilities, deep expertise in software testing methodologies, and a proven track record of enhancing quality in dynamic IT environments.

Job Duties:

• Develops, implements, and maintains QA strategies, policies, and procedures to ensure the delivery of high-quality IT solutions
• Creates and executes comprehensive roadmaps that clearly define pathways to quality solutions
• Oversees the planning, design, and execution of test plans, test cases, and test scripts for software applications and IT systems
• Collaborates with business analysts, developers, project managers, and other stakeholders to define quality requirements and ensure alignment with business objectives
• Ensures compliance with regulatory standards, industry best practices, and organizational policies
• Evaluates and implements new testing tools, technologies, and automation frameworks to enhance QA efficiency and effectiveness
• Drives root cause analysis and corrective actions for defects and quality issues
• Coordinates user acceptance testing (UAT) and support production releases to ensure successful deployments
• Communicates QA status, risks, and issues to senior leadership and project stakeholders
• Stays current with emerging trends in quality assurance, software testing, and IT governance
• Other duties as assigned 

Supervisory Responsibilities:

• Leads, mentors, and manages QA teams, fostering a culture of continuous improvement and professional development
• Manages professional development of experienced QA leads
• Reviews time entry for accuracy and reporting
• Leads performance evaluations of direct reports

Qualifications, Knowledge, Skills, and Abilities:

Education:

• High School Diploma/GED AND eight (8) or more years of experience with IT Quality Assurance, required; OR
• Bachelor’s degree and six (6) or more years of experience with IT Quality Assurance, required

Experience:

• Seven (7) or more years of experience in Quality Assurance for IT or professional services organizations, required
• Five (5) or more years of experience in managing QA, UAT teams within IT or professional services organizations, required
• Three (3) or more years of experience identifying risks within projects, generating solutions and recommendations, required
• Three (3) or more years of experience managing budgets, timelines and project deliverables, required
• Strong experience with writing test plans and executing automated testing to include functional, smoke, regression, load, negative and mobile strategies, required
• Experience with leading combination of onshore and offshore teams, preferred

Software:

• Proficient in Microsoft Office Suite; specifically, Excel, Word, PowerPoint and Outlook, required
• Enterprise Tester, required
• JIRA, DevOps, Smartsheet, or any other project mapping tool, preferred

Other Knowledge, Skills & Abilities:

• Ability to manage teams and projects within a software solutions environment
• Adaptable to fast-paced changing industry practices
• Excellent communication skills, both written and spoken, along with strong facilitation and collaboration skills
• Excels at operating in a fast-paced technical environment
• Ability to solve problems, identify solutions, and appropriately escalate issues
• Must be open to local travel to the client site as needed
• Experience