Operations Project Manager - Credit Assistance Platform Management

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for managing medium to large projects for an operations department or Line of Business. Key responsibilities include determining appropriate test methods, coordinating execution across stakeholders and test groups, managing project scope, planning, and organizing, directing the execution of test plans and scripts, and working closely with management on project impact and direction. Job expectations include acting as the first point of contact for end-to-end project status, project health, mitigation, and timely escalation to leadership and stakeholders.

This job is responsible for managing projects for the Credit Assistance process automation team.

Role Description:

• Change management lead for technology initiatives impacting multiple platforms, including workflow automation, data analysis and integration, and product owner responsibilities for AGILE delivery.
• Assist business partners with resolution to Audit Issues associated with forms and workflow processes, across multiple products in support of Collections and Recovery
• Ensure assigned projects/changes meet adherence to both State and Federal Laws/Rules/Regulations
• Provide production support for incidents, ensuring timely resolution and remediation for client impact – as well as retrospectives to avoid recurrence in the future
• On-going migration of forms to target state environments in support of NPT/EOL mandates, including the build of SWFT and WAVE platforms
• Improvements aligned with Complaints and OpEx to deliver Agent/Client experience for capture, efficiency, and automated resolution
   

Responsibilities:

• Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and provides reporting for the overall testing throughout the testing process
• Manages and directs project parameters, costs, project testing execution, and resource allocation
• Partners with operations management on creating project impact and providing direction and guidance to internal teams
• Coordinates development of key project deliverables in partnership with various key internal and external business partners
• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
• Establishes project status routines and tracks critical path deadlines and overall business measures for success
• Leads defect resolution and roadblock clearing efforts to enable successful completion of testing

Required Qualifications:

• Credit Assistance background
• Critical Thinking – Problem Analysis and Solution Design
• Strong Written and Oral Communications
• Ability to work with Operations SMEs as well as Control partners to discuss changes to a process
• Proficient in PowerPoint and Excel
• Ability to present in WebEx

Desired Qualifications:

• Proficient in process design - Ability to map out an existing process then analyze it for simplification and improvements
• Change Management Experience
• Project Management Experience

Skills:

• Attention to Detail
• Collaboration
• Risk Management
• Active Listening
• Change Management
• Customer and Client Focus
• Problem Solving
• Process Mapping
• Business Case Review
• Critical Thinking
• Planning
• Presentation Skills
• Project Management

Minimum Education Requirement: High School Diploma / GED / Secondary School o