Senior Frontend Engineer - Customer Care Technology (all genders)

THE ROLE & THE TEAM

Frontend engineers in Zalando's Customer Care product team build and maintain the customer-facing self-help tools used by 50 million customers across Europe. They are crucial to improving customer satisfaction and operational efficiency by creating intuitive user interfaces that empower customers to resolve issues independently. This role involves collaborating with a cross-functional team (backend, Salesforce, applied scientists, product managers, etc.) to develop scalable, AI-powered solutions. Success is measured by metrics like self-service rates, contact volume, and customer satisfaction, giving high visibility to leadership. The role offers the opportunity to work on high-scale applications, drive innovation in AI and automation, benefit from Zalando's large engineering community, and focus on personal development.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. This vision starts with our hiring. We do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 

We want to provide you with a great candidate experience. Please inform us of any accommodations you may need so we can best support you throughout the hiring process.
  

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups 

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

A Senior Frontend Engineer in Zalando's Customer Care product environment will:

• Develop and maintain: Scalable frontend systems for customer self-service tools, integrating with Salesforce Service Cloud. This includes building responsive web and mobile applications.

• Implement cutting-edge technologies: Utilize technologies like AI and automation to enhance self-service capabilities.

• Collaborate: Work closely with other frontend engineers, AI specialists, Salesforce developers, and other stakeholders.

• Focus on customer experience: Design and develop solutions that empower customers and provide a seamless experience.

• Optimize and automate: Improve existing self-service tools and automate processes to increase customer satisfaction and operational efficiency.

• Contribute to architecture: Lead frontend architecture discussions and influence design systems.

• Work in an agile environment: Participate in a dynamic and agile development process.

• Handle high-scale applications: Manage complex applications serving millions of users.

• Leverage frontend expertise: Utilize skills in ReactJS, performance optimization, and modular component development.

WE'D LOVE TO MEET YOU IF…

A Senior Frontend Engineer in a Customer Care product environment, particularly for a B2C product with a large user base, needs a strong skillset focused on building scalable, performant, and user-friendly web and mobile applications. Key requirements include:

• Technical Proficiency: Expert-level knowledge of JavaScript, TypeScript, ReactJS, and associated frameworks is essential. Experience with performance optimization, responsive design, and RESTful API integration is crucial. Familiarity with Webpack and other modern frontend development tools is also expected.

• Scalability and Maintainability: The ideal candidate should have experience building and maintaining high-traffic applications, ideally in a B2C environment. Experience with modular design, reusable components/libraries, and potentially micro-frontends or design systems is highly valuable.

• User-Centric Approach: A strong focus on user experience is paramount. The engineer should be able to build intuitive and accessible interfaces that cater to a diverse user base.

• Testing and Deployment: Experience with frontend testing, CI/CD pipelines, and agile development methodologies is