Technical Program Manager

Description

About SurePoint

SurePoint® Technologies delivers award-winning software that helps mid-sized law firms boost efficiency and maximize financial performance. Our cloud-based solutions connect client management, practice management, and financial systems to improve efficiency and collaboration.

With over 40 years in legal tech and a team of CPAs, former lawyers, and top engineers, we understand what law firms need to thrive. We’re passionate about building tools that reduce administrative work – so our customers can focus on what matters most: serving their clients.

Job Overview:

SurePoint Technologies is seeking an experienced Technical Program Manager to drive the successful completion of complex, cross-team initiatives through agile program leadership, transparent reporting, risk and dependency management, and hands-on coaching to improve how teams plan, collaborate, and deliver. This role blends technical fluency, business acumen, stakeholder leadership, and pragmatic agile project management to accelerate value creation, product/service quality, and business growth.

Key Responsibilities

• Program & Delivery Leadership: Own program-level planning and coordinate cross-team execution without undermining team autonomy. Remove impediments and address organizational dysfunctions that hinder delivery.
• Stakeholder & Communication Management: Serve as primary point of contact for assigned efforts. Provide clear, consistent status reporting, lead stakeholder conversations on tradeoffs, and ensure decisions are recorded and communicated.
• Risk & Dependency Management: Proactively manage/mitigate/eliminate risks and cross-team dependencies. Support compliance and governance needs by advising teams and enabling lightweight, effective practices.
• Agile Coaching & Capability Building: Coach Product Owners, Engineering Managers/Leaders, and teams on effective agile planning, refinement, collaboration, and continuous improvement.
• Process Optimization & Enablement: Define, implement, and fine-tune processes, runbooks, and templates to enable self-service capabilities and drive repeatable, efficient execution.
• Portfolio Flow & Capacity: Assist leaders in managing the inflow of work. Improve flow metrics and predictability across the program.

Qualifications:

• 5+ years of program/project management experience in software/technology environments, including cross-team delivery 
• Strong understanding of software delivery fundamentals (SDLC, CI/CD concepts, environments, release coordination, incident/risk basics)
• Proven ability to produce executive-ready status reporting, convey business context, and facilitate decision making across stakeholders
• Demonstrated experience applying agile project management practices in real-world situations
• Experience coaching or mentoring teams to improve planning, execution, and continuous improvement
• Excellent facilitation skills for workshops and working sessions
• Strong written communication and documentation habits

Additional Qualifications that are nice to have:

• Ability to work on-site 2-3 days out of the week
• Experience with Atlassian (Jira, Confluence) administration
• Experience building training programs, onboarding materials, or internal coaching communities
• Experience with multi-team scaling patterns
• One or more relevant certifications from Project Management Institute (e.g., PMP, PMI-ACP), Scrum Alliance (e.g., A-CSM, CSPO, CSP-SM), or similar

Success Metrics (For Internal Purpose):

• Delivery outcomes: Program goals met with clear definition of done and measurable value delivered, within expected constraints.
• Predictability & transparency: Stakeholders consistently understand status, risks, and likely outcomes; fewer surprises.
• Risk management effectiveness: Risks identified early, tracked visibly, and mitigated before becoming incidents.
• Flow & focus: Reduced work-in-progress and better alignment to capacity; fewer stalled initiatives due to unmanaged dependencies.
• Team enablement: Teams report fewer impediments, clearer decision pathways, and improved ability to self-organize.
• Continuous improvement: Observable improvement in collaboration, refinement readiness, quality practices, and "team ownership" behaviors over time.
• Stakeholder satisfaction: Strong partnership ratings fro