Solution Architect

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Solution Architect

We’re looking for an amazing Solution Architect to join our team, where we design, architect, and develop our go-to-market systems infrastructure. We run the systems that encompass the entire buyer’s journey from initial lead through marketing, sales, renewal, accounting, customer success and advocacy. As a technical lead, you will have opportunities to solve business problems and implement them in Salesforce and its peripheral ecosystems. This role is supported by the Sr. Manager, Go-to-Market Business Systems.

This position is a critical part of Fastly’s Systems growth. Key responsibilities include developing functional solutions that transform our Lead-to-Cash, Quote-to-Order and Order-to-Cash processes and further improve our service delivery and tracking, developing solutions that extend, improve and optimize the systems that operate our business. You will be empowered to develop new ideas, find new capabilities, and drive their implementation and integration inside Fastly.

Succeeding in this position requires you to lead and inspire other developers as well as be a self-starter with problem-solving skills. You should enjoy being a technical expert in multiple areas, have a strong affinity for building efficient processes, and architecting solutions that scale. If you want a work environment where your ideas are welcome and contributions are recognized, this is the place for you!

What You'll Do

• Drive technical design and development for major components of our Salesforce platform
• Transform business needs into actionable requirements and functionality, designing and refactoring custom applications
• Simplify, improve, and modernize existing features and other areas that need optimizing
• Collaborate with internal teams on wireframe and other prototype development
• Demo functionality back to the team as well as stakeholders
• Collect and interpret analytical and performance data into actionable items
• Participate in technical requirements gathering and/or design workshops
• Design and build according to Architecture Standards and best practices 
• Create and maintain cross-platform automation  
• Assess level of effort across potential options for delivery of functionality
• Communicate solution designs clearly in multiple modes of communication – diagrams, documents, verbally
• Coach and mentor team members, conduct peer reviews and uphold continuous improvement efforts

Work Hours: 

• This position will require you to be available during core business hours.

What We're Looking For

Basic Qualifications:

• 5+ years experience as a Solution Architect or similar role and equivalent experience
• Ability to work with non-technical partners across the company
• Strong capabilities in organizational, analytical, written and oral communication
• Ability to mentor, coach and influence people on the team and stakeholders within the company 
• Technical, systems, and business acumen
• Strong problem solving skills (critical, strategic and evaluative thinking)
• Proficient in developing comprehensive solution design documents, application architecture, integration architecture, and deployment documentation
• Good understanding of TDD, BDD and other agile development practices 
• Experience working with a distributed team across time zones preferred
• Ability to manage timelines, communicate delays, and clarify ambiguous requirements
• Outstanding communicator, solid attention to detail and interpersonal skills

Preferred Qualifications:

• Experience with agile development (Scrum, Kanban, Mob Programming, etc)
• Knowledge of SOLID principles and Clean Architecture
• Experience working with Salesforce CPQ (Steelbrick) and other business apps
• Comfort with Whiteboarding and/or ‘Wireframe’ solutioning
• Prior experience in a SaaS or usage/consumption-based business 
• Solid grasp of B2B Lead-to-Quote, Quote-to-Cash, customer support, and professional