Senior Product Manager (m/f/d) - Trip Interaction

 

Join us as a Senior Product Manager (m/f/d) in our Trip Interaction team on a shared journey that matters!

We’re looking for a Senior Product Manager with proven experience leading discovery and delivery in complex environments. In this role, you’ll orchestrate across multiple stakeholders — from internal cross-functional teams to MOIA’s B2B/B2G customers — while ensuring that our riders’ in-app experience is safe, seamless, and trusted. 

About the team

As a Senior Product Manager, you’ll be part of our Trip Interaction team, which is responsible for ensuring our customers have all they need during their ride. This includes our current service on the streets of Hamburg, as well as cities in a global market that we will serve in an autonomous Mobility-as-a service licensing setup with our B2B or B2G customers. 

Your team is handling the entire part of the user journey starting after a successful booking and ending once the rider has reached their final destination. First step is the authentication at the autonomous vehicle through different technologies. Once the rider has entered the vehicle, your team provides real-time information and educational material, rider guidance and relevant trip updates throughout the service experience. In the autonomous service, the app acts as a digital companion to guide and support riders throughout their journey, ensuring a safe, smooth, and enjoyable trip experience.  What this team does is essential when ensuring a high level of trust and reliability for all passengers. In this position, you will be working at the forefront of increasing the acceptance and satisfaction of autonomous mobility from rider and app side.  

We are a cross-functional team of developers, designers and domain experts, passionately striving to improve our service quality. We live by the saying: “you build it, you run it”. We strive for calm nights and weekends without incidents by delivering software with the highest engineering quality. We value open communication, constructive discussions and prioritize collaboration and knowledge exchange within the team and across teams.

What you will do

• Ensure rider satisfaction with autonomous rides and safety from the app side — by supporting first-time AD riders, delivering reliable authentication, introducing safety and comfort features, and improving pick-up and drop-off. You’ll collaborate closely with vehicle-focused teams to make this happen 
• Build impactful features that solve real customer and rider problems and drive business success — all while navigating a technically complex environment 
• Gain in-depth understanding of the riders‘ needs and translate rider and B2B/B2G customer feedback into meaningful insights that fuel your roadmap 
• Use different insight sources (data, user research, prototyping) to