Sr. Payments and Operations Specialist

Life at Amplify

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman six years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.

Position Summary

The Sr. Payments & Operations Specialist is responsible for providing regular oversight of all the operational functions performed by Payments & Operations to decrease errors, improve efficiency, and ensure compliance with all Payments & Operations procedures. The Sr. Specialist is a Subject Matter Expert for all operational functions of the department, backs up the Specialist as needed, and acts as a resolution resource for member and teammate escalations. They will work closely with other departments and the Payments & Operations Leadership team to ensure all department functions operate effectively and efficiently.

RESPONSIBILITIES include the following. Other duties as assigned.

• Assists the Payment and Operations Manager with overseeing day-to-day operations and workload of the Payment & Operations Specialists to ensure processing timeframes, adherence to Regulations, and member needs are met
• Performs IRS Correspondence and Legal document processing
• Ensures all deposit and loan charge-offs are processed in accordance with our policy
• Reconciles applicable General Ledger accounts associated with day-to-day processing and assist with identifying reconciliation outages
• Performs monthly tracking for operational processes
• With advanced working knowledge of Credit Union procedures, products, and services, acts as a resource for Payments & Operations teammates; provides recommendation/insight for various processes and provides exceptional member service by responding to inquiries in a timely manner
• Must be able to operate independently, make sound decisions, and exercise good judgment during interactions with members and teammates
• Investigates and resolve member issues with little or no assistance, including all escalated member service issues
• Assists in Disaster Recovery and all system upgrades to include testing and updating of department procedures
• Upholds credit union policies and procedures and champions organizational culture both internally and externally

Supervisory Responsibilities   

This position has no supervisory responsibilities.                

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                            

High school diploma or general education degree (GED) and a minimum of three y