Territory Customer Support Manager

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

 

Primary Location: United States (US) - Mississippi  - Jackson, Mississippi  
Function: Customer & Product Support
Title: Territory Customer Support Manager - 104654 
Onsite/Remote:Onsite Position

 

  

 

Your Responsibilities

 

As a Territory Customer Support Manager for John Deere sales and marketing located in Jackson, Mississippi you will:

 

• Resolve product and performance issues with channel partners and customers while communicating with factories on appropriate issues and solutions. 
• Manage efforts to develop channel partners product support capabilities through: Service ADVISOR, Dealer Technical Assistance Center (DTAC), technician training, tools, facilities, additional technician capacity, and warranty administration to improve customer satisfaction. 
• Manage efforts to develop channel partners Dealer Capability Expectations:  Internal Knowledge Center, Training, Proactive Machine Monitoring, and Customer Contact Center. 
• Use the John Deere Experience surveys to help identify opportunities for improvement and to help resolve dealer and customer concerns.
• Administer product support policies, processes, Product Improvement Programs (PIP) and resolve reimbursement issues.
• Provide marketing support for customer and dealer optimization events and demonstrations. 
• Partner with the legal department to help resolve customer and dealer issues as necessary. 

 

VISA Sponsorship is NOT Available for this position

What Skills You Need

 

• 2 or more years of customer support, marketing, or sales experience with customer interaction regarding products, parts or service. 
• 2 or more years of factory experience with design, engineering, or manufacturing with focused product-specific knowledge and dealer / customer interaction.
• Ability and willingness to travel domestically, up to 50%.
• Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint).

What Makes You Stand Out

 

• 2 or more years of experience with regular customer contact, knowledge of dealer / distribution network processes, and broad product knowledge.
• 2 or more years of practical experience with John Deere machinery and equipment.
• 2 or more years of experience with negotiation and conflict resolution processes.
• 2 or more years of experience with product, marketing, or sales training for internal or external John Deere employees
• 1 or more years of experience with John Deere Connected Support strategy including development of programs and services offered to Dealers and / or End Use Customers. 
• 1 or more years of experience external to John Deere with similar industries and disciplines. 

Education

 

Ideally you will have a degree or equivalent related work experience in the following:

 

• Bachelor's degree in Education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent discipline. 

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsi