Loan Servicing Associate

Description

Company: Lake City Servicing

Location: On-site in beautiful Coeur d’Alene, Idaho

EDUCATE – LOAN - INVEST

 We get more of what we want by helping others get more of what they want

THE OPPORTUNITY:   

Cogo Nation operates at the intersection of real estate education, private lending, commercial development, and digital marketing. Our growing portfolio includes national brands such as Secured Investment Corp, Cogo Capital, Lake City Servicing, and The Lee Arnold System of Real Estate Investing. Headquartered in scenic Coeur d’Alene, Idaho, we’re proud to be recognized Top 10 Best Places to Work in Idaho for three consecutive years.

Lake City Servicing is seeking a detail-oriented and proactive Loan Servicing Associate to join our team. This position will play a pivotal role in ensuring seamless onboarding of new loans, maintaining strong lender relations, supporting insurance and tax tracking, and supporting team members responsible for obtaining trailing docs and preparing and recording reconveyances/releases of mortgages. The ideal candidate will thrive in a collaborative environment and possess exceptional communication and organizational skills.

WHAT YOU’LL DO:  

1. Loan Onboarding:

• Facilitate the onboarding process for new loans by ensuring all required documentation is complete and accurate.
• Set up new accounts in the loan servicing system and verify compliance with company and regulatory standards.
• Complete welcome calls and warm introductions to new lender and lender clients.
•  Coordinate with lenders and borrowers to address any discrepancies or missing information.

2. Lender Relations and Communication:

• Serve as a primary point of contact for lenders, providing timely responses to inquiries and requests.
• Build and maintain strong relationships with lending partners to ensure smooth collaboration.
• Communicate policy updates, account changes, and other pertinent information to lenders and stakeholders.

3. Insurance Tracking:

•  Monitor and track borrower insurance policies to ensure continuous coverage.
• Follow up with borrowers or insurance providers to obtain updated certificates of insurance when needed.
• Address and resolve insurance-related discrepancies or lapses promptly.

4. Tax Tracking:

•  Maintain accurate records of property taxes associated with serviced loans.
•  Ensure timely payment of property taxes to avoid penalties or delinquencies.
• Communicate with borrowers and tax authorities to resolve any tax-related issues.

5. Trailing Documentation and Reconveyances:

•  Support team members responsible for obtaining trailing documents required for loan files.
• Assist in the preparation and recording of reconveyances/releases of mortgages.
• Ensure all documentation is accurate and complies with applicable regulations and company policies. 

WHAT YOU’LL NEED: 

•  High School Graduate or General Education Degree (GED) required 
• 2+ years of experience in loan servicing/collections, or a related field
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel), Adobe, and CRM/Loan Servicing systems.

ITS GREAT IF YOU HAVE: 

• Bachelor's Degree preferred.
• Familiarity with loan documentation and subrogation processes a plus

WHY YOU’LL LOVE IT HERE: 

• Competitive Salary + Performance Incentives: Get recognized for your impact.
• Full Benefits Package: Medical, dental, vision, EAP, and confidential support from Marketplace Chaplains—available 24/7 for life’s tough moments.
• PTO + 9 Paid Holidays: Because rest isn’t a luxury, it’s a necessity.
• 401(k) + Profit-Sharing Opportunities: Build a future you’re proud of.
• Free Shoes: After 90 days and a one-page book report on a book selection by Lee Arnold, you’ll earn a new pair of kicks (up to $250!).
• Get Paid to Read: Join our Book Club and earn up to $1,560/year just for reading and sharing your thoughts.
• Unlimited Learning: Access over $300,000 in industry-leading training and education. No gatekeeping here.
• Career Growth: Big opportunities, real advancement.
• Referral Bonus: Bring your friends. Get rewarded.
• Culture That Celebrates You: From company potlucks and monthly wins to