Shuttle Driver Guest Experience Specialist - Moab (Seasonal Full Time, April to November)

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately-owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to support the growth of our team members and our company.

 

Purpose 

The Shuttle Driver Guest Experience Specialist (SDGES) reports to the Guest Experience Manager. 

The Shuttle Driver Guest Experience Specialist is based in Moab, and reports to the Guest Experience Manager in Moab, Utah. The Shuttle Driver Guest Experience Specialist plays a vital role in supporting the company by ensuring the safe and timely transportation of team members and guests. Reporting to the Guest Experience Manager, this position is primarily responsible for transporting guests and team members around downtown Moab.  

In addition to driving duties, the Shuttle Driver Guest Experience Specialist  is responsible for routine cleaning, conducting inspections, and monitoring maintenance needs of transport vehicles to ensure they remain in safe and reliable condition. Occasionally, the Shuttle Driver Guest Experience Specialist may also assist with transporting guest luggage or other equipment as required by the Guest Experience team in Moab.  

This position is also responsible for providing excellence in guest satisfaction through direct service to guests at the assigned destination.

This position is deemed Safety Alert since regular access to an active railway area is required. 

This is a full-time position, requiring at least 30 hours per week.

 

Key Areas of Accountability  

Guest Experience 

• Execute the daily operations of the station to provide world-class service to guests and to deliver on Canyon Spirit’s brand promise enabling the creation of life-changing experiences. 

• Respond knowledgeably to guest questions related to their trip by being well versed in Canyon Spirit (CS) products. 

• Perform safe tagging, sorting, scanning, loading, unloading, and delivery of guest luggage, as well as preparing luggage reports and assisting with misdirected luggage 

• Assist with station/siding traffic flow as required by guiding motor coaches, luggage trucks and directing guests and public 

• Operate equipment for guests requiring mobility assistance (e.g., mobility lift) 

• Maintain station/siding aesthetics in line with the CS standard by cleaning platform and public areas and restocking supplies 

• Prepare supplies and scanning equipment for daily operations  

• Maintain station supplies inventory (e.g., luggage tags, amenity kits, office supplies), communicating with the designated team members or partners to order and replenish as required 

• Complete daily operations tasks as required 

• Greet guests, answer questions, and provide direction to ensure smooth transfers to/from the train where required 

• Assist with guest check-in 

• Accurately document and communicate concerns from guests, Onboard team, internal and external partners, including damaged luggage, and resolve or escalate as required  

• Deliver special guest requirements, including accessibility needs, as required 

• Order transportation (e.g., taxis, ride share) as required 

• Ensure safe: boarding and offboarding vehicles, transportation to and from station/sidings use of mobility equipment movement around stations/sidings. 

• Deliver clear and professional announcements to guests when required 

 

Vehicle Operations  

• Safely and efficiently transport guests and team members around Moab area. 

• Perform routine cleaning and upkeep of shuttle vehicle to ensure cleanliness and comfort for passengers.  

• Coordinate vehicle servicing, including routine maintenance and repairs, to ensure vehicles are in safe operating condition.  

• Maintain accurate records of trips, vehicle usage, and any incidents or maintenance performed.  

• Communicate effectively with the Guest Experience Manager, and other members of Destinations management team in Moab regarding schedules, delays, or guest issues.  

• Ensure compliance with all road safety regulations, company policies, and procedures.  

• Provide professional and courteous service to guests and team members during transport.  

• Adapt to changes in schedules or routes as required to meet guest and operational needs.  

 

Safety