Senior Manager, IT

Who we are

At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone. 

 

Join us as we bring banking and financial services technology into the digital-first world. Where our best-in-class, cloud-banking platform is igniting financial change globally. Where we are enabling our customers to build great banking experiences for their customers; in a faster, more flexible and more dependable way than ever before. 

 

If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team. 

 

At Mambu our people are the foundation! We prioritise continuous learning and development to empower Mambuvians for success and growth. We provide a learning budget by function for professional development and offer a comprehensive L&D program that enhances both technical expertise and soft skills.

 

Let’s rewrite the rules of banking together!

 

What you’ll do

Mambu is currently seeking a Senior Manager of IT. The position will manage a global team of highly-motivated IT Support professionals and report to the Senior Director of IT & Business Applications. The role will also manage IT support functions for all Mambuvians, corporate back office systems, services, and hardware. 

 

What You’ll Do

 

• Manage 5-10 direct reports within IT Support (recruiting, hiring, retention, & performance) from multiple locations globally
• Direct intake and prioritization of IT Support Analyst Team work for both operational and project activities
• Create strategy, roadmaps, and OKRs (Objectives & Key Results) for IT Support
• Implement ITIL frameworks and Ways of Working (WoW) in the IT Support Team
• Serve as system administrator of Mambu’s ITSM Tools
• Create and communicate IT Support metrics for Mambu leadership
• Management of IT Support budget
• Manage IT procurement and vendor activities for Mambu IT Support - including hardware, software, & services
• End user training and communications regarding IT Support topics
• Management of IT Support related incidents and risks
• Some hands on technical and administrative work will be required

What you’ll bring

• At least 2 years of experience in management of an IT Support organization of similar size and complexity to Mambu (including management of budgets)
• Previous experience with implementation or maturation of ITIL foundations as a manager (specifically ITSM tools, incident management, and metrics)
• Proficient with supporting Apple/Mac OS , Google Workspace, and SaaS back office organizations
• IT vendor management experience (hardware, software, & services) in conjunction with a Procurement Team
• Servant leadership mentality and ability to empower teams and lead with empathy
• Ability to communicate at all levels of the organization (end user to executive) via both verbal and written communications
• Data driven decision making skills
• Relevant University Degree

 

Your future

We aim to be the leading cloud-banking platform, powering the future of banking and igniting financial change globally. If you want to join a collaborative, inclusive team of experts changing the lives of billions, this is where you belong.

 

Let's connect!

 

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers. 

 

Follow the work of our Product and Engineering teams as they continuously make our products and platform bigger, better, faster and stronger. Check out our Medium Product & Tech Log.

 

 

As part of the recruitment or HR onboarding process, you will undergo background check screening. This includes a criminal background check and a review against sanctions, anti-money laundering, counter-terrorism financing, and politically exposed persons screening services. Your employment is conditional upon the successful approval of these results.

 

Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification. 

 

Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this r