Business Analyst

**This job posting is in anticipation of future work**

The Business Analyst is responsible for managing and controlling asset management activities, requirements, and configuration documentation for software, hardware, systems, and other components across the Enterprise.

This role:

• Maintains version control of a comprehensive Configuration Management Plan that outlines the applicable procedures, processes, workflows, and tools.

• Documents and tracks different versions or iterations of software code, documents, configurations, and other artifacts to prevent conflicts and ensure accurate historical records.

• Maintains accurate and up-to-date documentation of configuration items, including specifications, design documents, user manuals, and other technical documentation.

• Identifies and defines configuration items (CIs) that require management, ensuring each CI is uniquely identified and properly tracked.

• Oversees all knowledge-related activities, including the management, capture, sharing, and accessibility of knowledge assets and documentation within SharePoint.

• Collaborates with both internal and external stakeholders to promote and optimize the use of contract knowledge assets and documentation.

• Manages and controls SharePoint access, permission levels, and internal controls.

• Responsible for developing and managing a disaster recovery plan and solution (i.e., RTO) to ensure continuity and protection of knowledge assets.

Job Responsibilities

• Manage and control enterprise asset management and configuration management activities for software, hardware, systems, and related components.

• Develop, maintain, and enforce a comprehensive Configuration Management Plan outlining procedures, processes, workflows, and tools.

• Identify, define, and manage configuration items (CIs), ensuring each item is uniquely identified, properly documented, and accurately tracked.

• Maintain version control for software code, documentation, configurations, and related artifacts to prevent conflicts and preserve accurate historical records.

• Develop and maintain accurate, up-to-date technical documentation, including specifications, design documents, user manuals, and configuration records.

• Oversee knowledge management activities, including the capture, organization, sharing, and accessibility of knowledge assets and documentation within SharePoint.

• Manage SharePoint access controls, permission levels, governance processes, and internal controls to protect knowledge assets.

• Collaborate with internal and external stakeholders to optimize the use, organization, and accessibility of contract knowledge assets.

• Develop and manage disaster recovery planning for knowledge management systems, including recovery time objectives (RTO), to ensure continuity and protection of information assets.

• Support process improvement initiatives, including workflow automation and configuration management enhancements.

• Perform additional duties as assigned.

Basic Qualifications

• Bachelor’s degree with four years of relevant experience, or Master’s degree with two years of relevant experience.

• Demonstrated understanding of service organization and call center operations supporting 24x7x365 environments.

• Experience supporting a federal customer.

• Experience supporting a government IT organization.

• Strong knowledge of configuration management principles, industry standards, and best practices.

• Familiarity with Salesforce and experience supporting process or workflow automation.

• Experience managing documentation repositories and collaboration platforms such as SharePoint.

• Strong analytical, organizational, and documentation skills.

• Ability to work effectively with cross-functional teams and stakeholders.

• U.S. citizenship and fluency in English required.

• Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.

• Ability to maintain and retain suitability investigation and clearance as required. 

• Proficient in navigating electronic systems, computer programs, and virtual service platforms.

• This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.