Patient Access Coordinator – Medical Receptionist

Build Something Bigger — And Change Lives, Including Your Own. In 1935, Louise Whitbeck Fraser opened a school in her home for people with disabilities — defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today, that same bold spirit is alive in every Fraser service. We’re still building something bigger — a more inclusive, connected world where everyone belongs. At Fraser, you’ll find more than a job. You’ll find purpose. You’ll find growth. And you’ll find a place where your work changes lives — including your own.

The Front Desk Client Access Coordinator serves as the first point of contact for new and existing clients seeking Fraser clinical services. This role welcomes and checks in clients at the clinic, completes scheduling and enrollment tasks both in person and over the phone, supports emergency response and preparedness efforts, and provides exceptional customer service with empathy, professionalism, and care.

Job duties: 

• Provide in-person and telephone support in a manner that is timely, professional, and courteous to ensure the client has the most positive experience possible.
• Greet and check-in all clients and visitors to the building: answer routine administrative inquiries, collect co-payments, gather required information and signatures.
• Verify client insurance eligibility and provide scheduling opportunities at any time during a client visit or over the phone.
• Maintain ongoing accuracy of client records including insurance, demographic, schedule, and referral information of the client.
• Professional communication and cooperation with clinicians as needed to successfully complete client enrollment, assess client needs, and determine the appropriate Fraser services for each incoming client. Provides all resources and needed information to the client and/or family.
• Effectively communicate with clients/families in a professional manner that supports sensitivity to each client/family’s individual needs. Utilizes and schedules adjunct interpreter services.
• Proactively works referrals and waitlists to offer available scheduling options for clients and meet basic clinician productivity expectations and scheduling targets.
• Monitor and maintain treatment room scheduling and upkeep for all clinic-based appointments and assist with day to day basic building needs. 
• Serves as a lead member of the First Response Team during emergency situations and drills by directing and guiding responders, and by assisting with documentation and follow-up after the event.

Join Fraser and be a part of a team that makes a meaningful impact every day.

Qualifications:

Location, Schedule: & Pay: 

• Fraser Bloomington, MN
  • Full time, Monday through Thursday from 10 AM - 6:30 PM, Friday from 8:30 AM - 5:00 PM
• $20.00 - $21.00 per hour depending on qualifications.

Fraser Offers Benefits for Full-time Employees (30+ hours per week): 

• UKG Wallet – Eligible employees can access earned wages before payday for added financial flexibility
• Medical, dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life, AD&D and Voluntary Life Insurance
• Long-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance
• 403(b) Retirement Plan with Company Match
• Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays) 
• Opportunities for community involvement in Fraser-organized events
• Career growth opportunities
• Employee Referral Bonuses

Why Join Fraser?

• Meaningful Impact
  Help individuals and families lead more connected, independent, and fulfilling lives. Your impact here is real — and lasting.
• Competitive Pay & Benefits
  Fraser offers fair pay and comprehensive benefits that support your health, well-being, and future goals.
• Flexibility & Work-Life Balance <