Senior Technical Support Engineer

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Senior Technical Support Engineer in Hillsboro, OR:

Job Duties: Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues. Solve highly visible, technical, global, and strategic, enterprise cases and ensure highest levels of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issues. Troubleshoot integration with Salesforce.com APIs, Apex, Visualforce, and implementation of Salesforce.com developer products. Understand how Signature Support customers utilize our technology, such as integration points and implementation set-up and ensure we understand how they are measured so we can align our success metrics. Provide proactive support, including but not limited to proactive system, limit monitoring and communications and deep Splunk analysis. Create definitions for proactive alerts and work with the Customer Centric Engineering and Technical Enablement teams on proactive tuning and provide recommendations to minimize potential service disruptions. Build new monitoring and reporting tools, create and improve existing processes and procedures, and develop “white glove” support practices associated to incident prediction and prevention capabilities. Create knowledge base materials dedicated towards operational efficiency. 

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and one (1) year of experience in the field of software engineering/program analysis or one (1) years of experience in the job offered OR Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and five (5) years of progressively responsible experience in the field of software engineering/program analysis or five (5) years of experience in the job offered. 

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Object-Oriented Principles; (2) Java; (3) Spring; (4) Hibernate; (5) Web development; (6) MySQL; (7) HTML; (8) JUnit; (9) SoapUI; (10) Mockito; (11) J2EE; (12) GIT; (13) Selenium 2.0; and (14) MVC Architecture. Any suitable combination of education, training and/or experience is acceptable. 

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job #22-17264. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce