Site Reliability Engineering Senior Manager

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success.  Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance.  We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions.  We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!

At Credit Acceptance we believe in the power to change lives! We're working to be the best world class, customer-centric fin-tech company on earth. To get there, we need especially qualified, self-motivated and hard-working people with a knack for solving technology problems.

We are seeking an experienced and dynamic Senior Manager of Site Reliability Engineering (SRE) to lead our efforts in ensuring the reliability, availability, and performance of our software systems. The ideal candidate will bring a strong background in software engineering, a deep understanding of reliability principles, and proven leadership skills to drive excellence in our SRE practices.

If you are a strategic thinker with a passion for building and maintaining highly reliable software systems, we invite you to apply for the Senior Manager of Site Reliability Engineering position. Join us in shaping the future of our technology and contributing to a culture of innovation and excellence.

Outcomes and Activities:

• Leadership and Team Management:
  • Lead and manage a team of highly skilled SREs, providing mentorship, guidance, and support.
  • Foster a culture of collaboration, innovation, and continuous improvement within the SRE team.
  • Drive recruitment efforts to build a high-performing and diverse SRE team.

• Reliability Engineering:
  • Define and Drive a Reliability Engineering roadmap balanced across Observability, Runtime automated protections and software engineering standards to ensure Production readiness for applications.
  • Establish and promote best practices for building scalable and reliable software systems.
  • Collaborate with development and operations teams to integrate reliability engineering principles throughout the software development lifecycle.
  • Define and measure key reliability metrics, continuously striving to improve system reliability.

• Automation and Tooling:
  • Drive the automation of operational tasks to streamline processes and enhance system scalability.
  • Evaluate, implement, and optimize tools and technologies that support SRE objectives.

• Monitoring and Alerting:
  • Oversee the design and implementation of effective monitoring and alerting systems.
  • Ensure proactive identification and resolution of potential issues before they impact system performance.

• Capacity Planning:
  • Work closely with infrastructure and capacity planning teams to anticipate and address resource constraints.
  • Develop strategies to scale systems in response to growing demand.

• Collaboration with Cross-Functional Teams:
  • Collaborate with development, QA, and product management teams to ensure reliability considerations are integrated into the software development process.
  • Foster a culture of shared responsibility for system reliability across the organization.

Competencies: The following items detail how you will be successful in this role.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collabora