Operations Testing Lead Analyst - Express Scripts - Remote

Summary

Do you like to Lead and Influence by example?

As an Operations Testing COE Team member, you would support the Operations Testing Team. Your responsibilities will range from testing client benefits and ensuring they are set up correctly to supporting the team's best practices and training needs. You will partner with Ops Testing leadership to identify opportunities and support process improvement of testing team members’ technical Skills and Behaviors. Bringing efficiency, sustainment, and calibration to the Team's skills. You also will support our Knowledge Management strategies, adoption, and sustainment.

                                                                                                                                              

Testing Support

• Independently develop test plans for group benefit design requests
• Perform verification/quality assurance and system testing within contractual timeframe agreements
• Provide consultative support to clients by researching and assisting with the resolution of benefit design and claims issues
• Track and report progress to leadership to ensure deadlines are met
• Assist with more complex setups, projects, or complex audits as needed
• Use independent judgment and discretion to accurately and efficiently implement a testing plan
• Use critical thinking to work autonomously, to plan, create, execute, and troubleshoot testing successfully
• Exercise judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures

Operations Testing Team Support

• Lead efforts to ensure best practices, consistency, and calibration in testing processes across all business units
• Partner with Operations Testing leadership to identify opportunities to support process improvement for metrics, technical Skills, and behaviors
• Become an early adopter of any new Knowledge Management strategies
• Provide support for our Knowledge Management strategies, adoption, and sustainment
• Assist in the build, roll-out, and sustainment of a standard training and certification model through onboarding, skill transfer, and sustainment of skills and knowledge              
• Identify and be accountable for the adoption and adherence to Operations Testing Best Practices
• Lead and influence by example
• Effectively manage time to balance job responsibilities and tasks, prioritizing to meet deadlines

What You’ll Need

• High School Diploma required
• 2+ years’ Coaching and Training experience preferred
• 2+ years’ Quality experience preferred
• Client-facing role or experience with direct client interaction is preferred
• Strong data management and technical skills preferred
• Strong Analytical thinking with advanced troubleshooting and problem-solving skills required
• Ability to prioritize, manage workload, and successfully meet project and tight client deadlines preferred
• Ability to demonstrate initiative and independent thinking preferred
• Ability to think strategically while solving tactical challenges preferred
• Ability to adapt to a dynamic and fast-paced work environment and make independent decisions preferred
• Strong customer service focus required
• Strong ability to work with other departments/ teams to resolve issues required
• KCS Advisor or Mentor licensure preferred
• Proven success in motivating and developing others a plus
• Ability to learn and adapt quickly preferred            
• Strong verbal/written communication skills with the ability to navigate, communicate, and present in a matrixed or client-facing environment required
• Proficiency in Microsoft Office Tools (Outlook, Word, PowerPoint, Excel, OneNote) and WebEx Tools preferred
• Willingness to work a flexible schedule preferred

                                                                                              

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability,