Employment Type:

Full time

Shift:

Day Shift

Description:

Patient Access Training Specialist – Medical Associates - Albany, NY - FT

If you are looking for a position in Training for front end colleagues, this could be your opportunity.  Here at St. Peter's Health Partner's, we care for more people in more places.  This position is based out of 425 New Scotland Avenue, Albany, NY.

Position Highlights:

• Quality of Life: Where career opportunities and quality of life converge
• Advancement:  Strong orientation program, generous tuition allowance and career development
• Office Hours:  Monday - Friday

What you will do:

This position is responsible for the assessment, training, and continuing education of colleagues within the Medical Group as it relates to Patient Access operational management duties. Ensures all Patient Access colleagues exhibit general competencies in the use of the Health Information System (HIS) and all other associated Revenue Cycle computer applications as well as organizational and governmental regulatory rules and processes. Provides new hire orientation followed by post-training monitoring to all Patient Access new hire colleagues including new hire colleagues from decentralized departments performing Patient Access related job duties.

Responsibilities:

• Responsible for training new and current employees from centralized and ancillary departments who perform Patient Access job functions in legacy Health Information Systems (HIS), Epic, and other Revenue Cycle software applications.
• Provides scheduled in-person classroom and virtual training which includes preparing training schedules, informing target audience of all pertinent details, setting up the training environment, tracking attendance, and following up on colleague assessments and handling of other logistics.
• Functions as an internal consultant in evaluating programs, resources, and service
• Develops and maintains the orientation and training program for new hire colleagues and off-site registration personnel to include Patient Access computer work systems, Revenue Cycle foundational courses, policies and procedures, tenets of compliance and colleague testing.
• Works with system implementation teams to develop, test, and train end users and QA various applications and functionality. Supports Epic TogetherCare Super User and end user training.
• Develops, as needed, and maintains current content for colleague training materials, including training SharePoint/TEAMs sites, updates workflows, policies and procedures, and competency tests as approved by the Regional Manager Patient Access Training. Assists with systematically evaluating current workflow and formulating outcomes for groups of patients and/or organizational processes within an area of expertise.
• Conducts formal monthly training programs for revenue cycle and formal training as needed for all departments performing Patient Access management functions in accordance with department and HIS policies and procedures.
• Works with revenue cycle colleagues to provide updates of regulatory, insurance and billing information to all front-end colleagues. Monitors outcome and evaluates user adoption of current and newly implemented health information technology and functionality.
• Knows and adheres to all laws and regulations pertaining to patient health, safety, privacy, and medical information.
• Understands system requirements and integrate them into development of health information technology systems as applicable. Understands the intricacies of legacy HIS systems and Epic Patient Access applications for investigative research and for troubleshooting registration errors and resolving claim denials.
• Works with managers to provide feedback and training to staff on errors and other issues that affect reimbursement and/or organizational integrity.
• Conducts mandatory remedial education for colleagues who create “high risk” errors. Illustrates the impact of personal health records, patient-supplied data, patient portals and other patient-enabling technologies on clinical car
• Works collaboratively with PFS, Revenue Integrity, Compliance, and TogetherCare to continuously identify colleague needs for training and to further