Revenue Cycle Manager - Patient Support

Who We Are 

PathAI is on a mission to improve patient outcomes with AI-powered pathology. We are transforming traditional pathology methods into powerful, new technologies. These innovations in pathology can help accelerate drug development, improve confidence in the accuracy of diagnosis, and get life-saving therapies to patients more quickly. At PathAI, you'll work with a diverse and talented team of people, who are dedicated to solving complex problems and making a huge impact.

Where You Fit

We are searching for a highly motivated & experienced Manager of Patient Support. This candidate will support and lead our Patient Support department to perform the daily activities of support to our patients via multiple communication channels.  The ideal candidate is self-motivated, organized, a team player and is excited about being a part of a fast-paced and rapidly growing company shaping the category of AI-powered pathology.

What You’ll Do

• Communicate with clients, department supervisors, management, and administration regarding RCM / Patient Support issues.
• Achieve budget profitability objectives through controlling costs and/or increasing market share by effectively utilizing personnel and resources.
• Must be familiar with the RCM claim processes in all departments in order to effectively resolve a patient’s request which includes but is not limited to:
• Intake (insuring patient visit was entered correctly into system)
• Billing (insuring patient visit was billed correctly)
• Rejections (insuring patient insurance carrier processed claim appropriately)
• Payment Posting (insuring that all payments were posted appropriately)
• Refunds (facilitate refund requests to both patients and to insurance carriers)
• Ensure Patient Support Team adherence to production standards.
• Create quality assurance program and management process.
• Provide leadership and supervise/manage assigned department, make decisions, solve problems, develop and document procedures, and conduct and attend meetings.
• Manage the employee hiring process including interviewing prospective employees, developing performance expectations, identifying essential functions and knowledge, skills and abilities required for applicable positions.
• Assume responsibility for new employee orientation processes, employee training and continuing education.
• Manage employee performance by coaching, counseling, motivating and evaluating employees on a continual basis. Implement disciplinary action as needed and in consultation with PathAI People Team.
• Perform all job responsibilities in alignment with the industry’s best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the privacy and Security policies.

Non-Essential Functions

• • Work with other departments within PathAI and subsidiaries.
  • Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
  • Other duties as assigned.

What You Bring

• High School Diploma or equivalent
• Must have 3+ years leadership experience in RCM / Healthcare billing
• 3+ years of experience working in a high-volume contact center environment preferred.
• Good verbal and written communication skills required.
• Must have a stable, nonpublic internet connection with sufficient bandwidth to fulfill daily duties and participate in video meetings.
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We Want To Hear From You

At PathAI, we are looking for individuals who are team players, are willing to do the work no matter how big or small it may be, and who are passionate about everything they do. If this sounds like you, even if you may not match the job description to a tee, we encourage you to apply. You could be exactly what we're looking for.

PathAI is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.