Specialist/Senior Specialist, Payroll Implementation

Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:
As a Payroll Implementation Senior Specialist, you are responsible for the onboarding, support and long-term success of our Pros. You are a great communicator who is comfortable taking on complex payroll projects with a diverse set of stakeholders. You believe that great isn’t good enough. You bring an analytical mind to constantly improve the efficiency and efficacy of your projects. You use your experience to be a true consultant for small business payroll in the home services space.
You are a part of an entrepreneurial, enthusiastic and client-focused team dedicated to making payroll seamless and to championing our Pros to success. One benefit to working with the broader fintech suite is that you gain exposure to a wide variety of other embedded financial products such as payments, banking, card issuance, and more. Our team is patient, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.   What you do each day: 

• Understand who our Pros are and how we make a difference in their business
• Respond to payroll support inquiries , triage cases and create successful resolutions
• Develop and maintain necessary training, documentation and other content on payroll-related components for customer-facing teams
• Seek and share feedback to achieve the best solutions to the work at hand
• Coach internal teams and Pros on best practices with our payroll solution
• Document and communicate trends in Pro behavior and product usage to our Product and Engineering teams to identify future improvements

 
Qualifications:

• 1+ years experience with payroll implementation (onboarding and support)
• Fundamental knowledge of payroll administration, payroll audit, and the application of best practice payroll processes
• Excel skills (imports, exports and data formatting)
• Strong expertise in troubleshooting any payroll-related customer inquiries
• Strong project management ability and eagerness to learn new skills
• Interest or experience in SMBs and home service business trades is a plus
• What will help you succeed in this role:
  • Strong multi-tasking ability
  • Self-starter mentality
  • Collaborative
  • Resourceful

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote #LI-SG1
Location Dependent Information This role is open to candidates and the expected compensation ran