Customer Services Assistant

Position Function:

Serves as the front-line contact person for all customers, including telephone, walk-in, departmental and general public customers of Parking & Transit Services at not only the Parking and Transit Services central office in the Roberts Building, but in the secondary Customer Service locations at the MSU Welcome Center and Old Main Academic Center. Serves as the primary intake for customer service-related request. Works with others in the Parking and Transit Services Customer Service unit by assisting with customer service events, including trainings, presentations, Orientations, and other outreach efforts. Also works within their unit to compile and present to the Parking and Transit Services administration timely reports related to permits, citations, and other Parking, Transit, or Customer Service-related metrics. Intake and compilation of incident reports related to any and all Parking or Transit related assistance include but not limited to towing, jump-offs, tire assistance, gate breaches or issues, wheel locks, etc. Provides advice and assistance to the university community and its visitors regarding parking & transit matters.

Salary Grade:  10

Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges.  For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department.

Area of Specialization:

Transportation

Essential Duties and Responsibilities:

1. Assists customers by providing information related to Parking & Transit Services.
2. Communicate appropriate and timely information via radio to others within Parking and Transit Services.
3. Serve as the primary point of sale agent for all permit sales.
4. Be knowledgeable of and be able to clearly communicate appropriate parking and transit options for visitors and others seeking assistance.
5. Serve as an intake and assist with Customer Service-related events and request.
6. Compile and disseminate timely reports and metrics related to all permit activities including but not limited to sells reports and summaries, lost in the mail reports, return to sender reports, assist with permit allocations, etc.
7. Responsible for managing all third-party account activity.
8. Responsible for the input and dissemination of all handwritten citation information.
9. Responsible for the keying and dissemination of the annual SMART surveys.
10. Responsible for all daily sales reporting and close outs.
11. Responsible for the input and dissemination of all parking and transit related incident reporting.
12. Responsible for maintaining a current knowledge of all parking and transit related activities and being able to professionally communicate and assist the University community and visitors with any parking and transit related information.
13. Maintains a high level of professionalism in all contacts with the public.
14. Performs related duties as assigned.

Minimum Qualifications:

High school diploma and 4 years of experience in customer service.

Substitutions allowed:
Indicated education is required; no substitutions allowed.

When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Knowledge, Skills, and Abilities:

customer service

Working Conditions and Physical Effort

• Work is normally performed in a typical interior/office work environment.
• No or very limited exposure to physical risk.
• No or very limited physical effort required.
• Vision requirements: Ability to see information in print and/or electronically.

At this time, MSU is unable to offer H-1B visa sponsorship for this role. This applies until further notice.

Instructions for Applying:

Link to apply:  http://explore.msujobs.msstate.edu/

apply with link provided

Equal Employment Opportunity Statement:

Mississippi State University is an equal opportunity institution. Discrimination is