Customer Service Representative

We are looking for an experienced CSR to join our team!

The Client Service Representative (CSR) is a vital member of our veterinary team and the first and last point of contact for our clients. This role requires prior veterinary receptionist experience and a candidate who is ready to quickly learn our workflow, software (AVImark), and protocols to support a high-performing and fast-paced team.

Due to current staffing needs, we are only considering applicants with prior experience in a veterinary front desk or client service role.

Why join Renton Veterinary Hospital?

Renton Veterinary Hospital has proudly served the community since the 1940s, providing trusted care to generations of pets and their families. As a small but dedicated team, we believe that no role is more important than another—every team member contributes to the quality of care and experience we offer. If you’re an experienced veterinary receptionist looking for a place where your voice matters, your skills are valued, and your growth is supported, we’d love to meet you.

Key Responsibilities:

• Warmly greet clients and patients, assisting with check-in and check-out procedures

• Manage a multi-line phone system: answering calls, scheduling appointments, and directing inquiries appropriately

• Provide accurate cost estimates and handle client check-ins/check-outs, invoices, estimates, and payments in accordance with hospital protocols

• Maintain accurate and detailed client/patient records using AVImark (or other veterinary practice software)

• Communicate clearly with clients regarding services, medications, and follow-up care

• Coordinate prescription refill pickups and contact clients when medications are ready

• Ensure cleanliness, safety, and organization of the lobby and front desk area

• Support technicians and assistants with callbacks and workflow communication

• Collaborate with the team to ensure exceptional patient and client care

Work Schedule:

• Regular workweek: Monday through Thursday, 8:00 AM – 6:00 PM

• Occasional Friday availability may be requested based on clinic expansion or coverage needs

• Paid rest and meal breaks provided in accordance with WA state labor laws

Minimum Qualifications:

• High school diploma or equivalent required

• Minimum of 1+ year of experience as a veterinary receptionist or CSR in an animal hospital

• Excellent verbal and written communication skills

• Strong phone etiquette, customer service, and multitasking skills

• Comfortable using phone systems, email, and computer-based scheduling software

• Ability to multitask, maintain accuracy, and work both independently and as part of a team

• Must be able to sit, stand, and walk for extended periods, and lift up to 35 lbs with or without accommodation

• Active WA State Medical Clerk License OR ability to obtain a WA Medical Clerk License within 30 days of employment.

• Ability to quickly learn and adapt to AVImark software and to clinic protocols

Growth Opportunities:
We believe in internal growth and cross-training. This position has the opportunity to develop into a Veterinary Assistant (VA) role through mentorship and hands-on training, including responsibilities such as:

• Assisting in exam rooms

• Preparing medications

• Supporting patient care under supervision

Our Culture – The R.E.N.T.O.N. Values:
We are committed to a culture built around:

• Respect for clients, pets, and each other

• Empathy in every interaction

• Nurturing a supportive and inclusive environment