Director, Solutions Management – Retail

Department: Product Management

Employment Type: Permanent - Full Time

Location: United States/Remote

Reporting To: VP, Product Management

Description

The Glory Americas Director of Solutions Management is responsible for defining the vision, strategy, and roadmap for the role's designated product line, focused on the Americas markets.  This includes accountability for:
- Managing the product development lifecycle from concept to sunset. This includes all the components of the solution, including but not limited to hardware, software, integrations (third-party and native)
- Collecting, analyzing, presenting, and sharing information, serving as the subject matter expert on all key product strategy, development, and go-to-market aspects of the product line: competitors, positioning and differentiation, market research, customer communication, customer experience, and go-to-market
- Ensuring ultimate product line performance and quality.  Executive sponsor / leader on product line roadmap needs working in tandem with global teams
- Performance and professional development of team (direct reports and/or dotted line colleagues)
- Serving as a business leader in the company, supporting all strategic initiatives and leading select initiatives as needed
 
This role is accountable for achieving product line goals including revenue and profitability targets, customer value delivered, and scalable, efficient solution delivery.


Salary starting at $145,000 annually + OTE, with the final offer determined based on qualifications and experience.

Ideally, the candidate will be located near one of Glory’s U.S. offices (Atlanta, GA; Lisle, IL; Watertown, WI; or Carrollton, TX), but candidates outside these areas are still encouraged to apply.

Key Responsibilities

Business Leadership and Team Management
·         Lead assigned product team, acting as a role model and mentor for team members
·         Hold accountability for individual team member performance on every aspect of their roles
·         Lead other teams / projects as necessary to further the overall state of the company; serve as executive change agent.  Effectively interact with stakeholders at all levels of the organization.
·         Identify and execute continuous improvements related to products and business processes.
·         Run projects as necessary to further product line goals; prepare and provide project status to executive team.
·         Develop and manage initiative plans, budgets, resource needs, and execute initiatives accordingly.
 
Product Expertise and Strategy
·         Stay abreast of and/or conduct current research with analysts, customers, competitors, partners and internal teams to identify, articulate & prioritize market problems and related product opportunities.
·         Define product family's strategy aligned with company goals and market opportunities 
·         Establish strategic market position and go-to-market approach for product line, based on market data, competitive analysis, customer research, and internal abilities.
·         Serve as subject matter expert and liaison for North American functions, bringing market-specific focus to all key strategic decisions.  Ensure all related colleagues are organized and enabled for readiness in all aspects of product line development and delivery.
·         Provide thought leadership for the market, directly and through team members.
·         Identify and communicate product-related risks, issues and implications across all global stakeholders.  Perform impact analysis and lead or escalate the need to lead cross-functional teams in resolution.
 
Solution Innovation and Market Awareness
·         Determine product line strategy including product positioning and value propositions for all stakeholders (customer and internal).
·         Lead team to develop, implement, and manage new product ideas, roadmaps, defect and enhancement lists, quantifiable prioritization scoring, business cases, customer use cases, and product launch plans.
·         Develop / enable team to communicate the economic rationale for product enhancements and new product launches.
·         Lead product manager direct reports and/or and cross-functional working teams in the development and launch of new products, including business case creation, organizational enablement, KPI development, operating model creation, delivery workflows, etc.
 
Sales Readiness and Support
·         Ensure effective positioning, pricing and packaging strategy for product lines is in place.
·         Run or gu