Senior Service Line Manager

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Senior Service Line Manager (SLM) is responsible for overseeing strategic and programmatic development across multiple sites of practice (Fred Hutch, UW Medical Center) and all disciplines within their service line, as well as supporting work that spans service lines. In close partnership with Fred Hutch and UW Medical Center clinical and administrative leaders, the Senior SLM leads efforts to ensure the highest standard of care for patients across the care continuum.  Aligned with the organizational strategy, the Senior SLM drives and guides performance metrics, which include but are not limited to service line growth, patient access, research objectives, and financial stewardship.

Responsibilities

• Strategic Leadership: Lead the development and execution of the strategic plan for the disease group(s) or program(s), ensuring alignment with the overall mission and strategic priorities of Fred Hutch as a whole.
• Knowledge of Service Line Capability: Gain deep understanding of the current state and capability of the service line as well as those of local, regional, and national competitors.
• Value Stream Knowledge: Gain deep understanding of practice standards, resource needs, and productivity output for the service line, as well as the broader organization.
• Ensure Competitive Edge: Identify critical gaps or new innovative offerings to assure that the care and services offered position both the service line and the organization for success.
• Data Analytics: Analyze, interpret, display, and communicate key metrics to administrative and clinician leaders particularly in the areas of growth, access, and activity volumes.
• Operational Excellence: Identify and recommend improvements to patient services, throughput, and flow to achieve the highest value of care.
• Community Engagement: Work closely with External Strategic Relations to implement and monitor key components of the referral process and community provider relationships.
• External Communications: Partner closely with Marketing and Communications to ensure patients and providers have access to current state service line information.
• Mentorship: Support team members on key service line deliverables by sharing their experience, knowledge and skill.
• Financial Stewardship: Exercise fiscal responsibility in decision making.
• Communication: Communicate with Fred Hutch and UW Medical Center clinical and administrative leaders to keep them well-apprised of service line project statuses and decisions.

Qualifications

MINIMUM QUALIFICATIONS:

• Bachelor's Degree
• 3+ years relevant experience in a healthcare setting, plus 5+ years’ work experience
• Business & Management – Understanding of budgets and work unit operations.
• Critical Thinking – Ability to synthesize a large amount of information and anticipate needs, draw accurate conclusions independently.
• Problem Solving – Ability to grasp details of a situation quickly and convert thinking from listening & learning to volunteering and facilitating solutions.
• Systems Thinking – Ability to understand the flow of a process, how all pieces fit together, and how making a change will impact the entire system.
• Data Analytics – Ability to understand data and how best to use it to gain a deeper understanding of what is happening or to make decisions.
• Communication – Ability to communicate verbally, in writing, or through other forms of vis