Licensed Insurance Call Center Trainer

LOCATION

Wichita, KS

JOB TYPE

Full-Time

PAY TYPES

Salary

SALARY

Commensurate

BENEFITS & PERKS

MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement

APPLICATION DETAILS

No Resume Required, On-site Interview

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

We are seeking an experienced trainer knowledgeable in all lines of insurance. The ideal candidate will have a proven leadership record, be a successful trainer, and have a background in training in the insurance industry. The position will include training new and existing agents, so excellent communication skills are required, as you will guide agents and consult with account managers.

As an insurance instructor, you teach the necessary skills for all aspects of the insurance business, from sales to retention and customer service.  Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic.  A background in Property & Casualty and/or Life is required, and customer service, technical support, or back-office experience is preferred. 

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE DO?

In this role, you will provide on-boarding training for the newest members of our insurance sales and customer service teams and work with veteran representatives to improve performance. The ideal candidate will possess a fun-natured, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic sales environment. This position requires extensive insurance training, curriculum development, and adult learning experience.

 

Key Responsibilities:

• Facilitates training of new hires through proprietary LMS of personal, commercial, health and life insurance
• Provides a motivational learning environment and experience to agents 
• Implement client curriculum to develop new and existing agents.
• Use a variety of instructional methods to ensure maximum delivery effectiveness.
• Establishes continuous improvement systems that allow knowledge transfer and behavioral development to flourish and respond to a changing marketplace.
• Measures agent performance against standards to ensure program effectiveness.
• Work closely with Sales, Client Success, and other members of the Training Department
• Provide regular feedback to business units about existing programs and the development of new programs
• Provide mentorship, continuing education, and ongoing training for existing sales and customer service representatives
• Consistently review and improve our insurance training platform
• Consistently meet or exceed training deliverables
• Performs administrative and other miscellaneous office duties as assigned.

 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

The ideal candidate for this role shares an understanding of the growth objectives of the organization and can professionally represent the company internally and to the client. This role requires applicants with good business judgment and insight to be confident and flexible in their views. Candidates should possess a fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles

 

REQUIRED QUALIFICATIONS

• Must be Property & Casualty and/or Life Licensed
• 5+ years of experience in the insurances industry teaching or training in a classroom environment (in person or virtual) 
• Knowledge of insurance business and terminology
• Exceptional interpersonal & communication skills
• Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
• Possess practical conflict resolution skills (both customer and agent conflict)
• Excellent presentation skills (oral and written), as well as the ability to motivate, teach and inspire staff.
• Ability to work in a professional but fast-paced environment
• Excellent planning, class management, coordination skills, and ability to work with a variety of learning styles.
• Strong understanding of a