Senior Associate, HR Delivery Lead

Senior Associate, HR Delivery Lead

Are you an experienced people leader with excellent attention to detail? Look no further!

As a leader on the Hiring Logistics and Operations team, you will oversee a team of Case Owners who support candidates throughout the post offer process, including navigating the complexities of the background check process. This role involves collaborating with multiple stakeholders to ensure a seamless and positive candidate experience. This position will oversee workflow within the case management system, ensuring efficiency and accuracy. Excellent People Leadership skills are essential for this role, as this position is responsible for managing, developing, and motivating their team to provide exceptional candidate support as they support them through the background check and onboarding process.  

Areas of responsibility include but are not limited to:

• Accountable for achieving team goals

• Lead a team of up to 5 associates

• Create and maintain process and procedure documents while recommending improvements

• Leverage various workflow management reports to ensure the accuracy of daily work

• Minimize issues by implementing and monitoring preventative controls to manage daily workflow

• Assist team to work through escalated candidate/new hire cases

• Monitor staffing levels and ensure workload balance within the team

• Maintain a strong relationship with upstream and downstream partners to manage the value stream

• Work on the team’s agile pod by participating in sprints related to the hiring logistics contact team

• Create and maintain process efficiencies

• Provide continuous feedback and coaching to improve and maintain high quality associate experience, effectiveness, and efficiency metrics

• Motivate and develop associates to help achieve their career aspirations

• Execute flawless management of projects as assigned

• Ensure timely administration of compliance trainings, one on ones, and team meetings

• Define and measure performance metrics by using monthly scorecards and annual appraisal

• Be an advocate for candidates, process performers, and stakeholders.

Basic Qualifications:

• High School Diploma, GED, Equivalent Certification
• At least 2 years of People Management Experience

Preferred Qualifications:

• Bachelor’s degree in Business, Human Resources, or Organizational Development
• At least 2 years of experience in General Human Resources
• At least 2 years of experience in Process Management
• At least 5 years of  People Management Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $78,400 - $89,500 for Sr. HR Associate

 

 

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a