Food and Beverage Outlet Manager

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

 

 

WE LOVE OUR WORK.

Essential Functions  

• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. 

• Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance with departmental budget initiatives; reporting budget concerns to manager. 

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.     

• Responsible for staff development and training programs. 

• Responsible for rewards and recognition program to maximize employee engagement. 

• Maintain cost control methods and procedures by monitoring consistent parts and inventory.  

• Maintain established quality assurance procedures to ensure acceptable health department and customer service standards. 

• Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift. 

• Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members. 

• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. 

• Administers the overall activities of the front of house restaurant operations and beverage operations. 

• Establishes and administers training programs within the assigned restaurant and lounge.  

• Ensures that available facilities are adequate for performance of duties by assigned personnel.  

• Maintains and instructs assigned personnel on safety policies and procedures and follows up to ensure that hazards are eliminated. 

• Monitors appearance of food served and communicates deviations from standard. 

• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.  

• Maintains strict confidentiality in all departmental and company matters. 

 

BRING US YOUR BEST.

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. 

• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. 

• Ability to author reports, business correspondence, and procedure manuals. 

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs 

• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. 

• Must be proficient in Microsoft Outlook programs. 

• Excellent motivational, communication and customer service skills required. 

• Responsible for staff development and training programs. 

• Responsible for rewards and recognition program to maximize employee engagement. 

• Evaluates team members within department and delivers constructive feedback to employees on performance. 

• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.  

• Determines work procedures and expedites workflow. 

• Responsible for employee performance (disciplining, coaching