Business Operations Manager

Description

Position Overview: The Business Operations Manager will be responsible for optimizing and overseeing our business processes to ensure operational efficiency and effectiveness. As a Healthcare/Medicare company, this role requires a strategic and results-oriented leader with a strong background in business operations and management and a passion for serving those navigating the Medicare landscape. The ideal candidate will be skilled in implementing process improvements, managing cross-functional teams, and driving organizational success.

Key Responsibilities:

• Operational Strategy: Develop and execute strategies to improve business operations, enhance productivity, and meet organizational objectives.
• Sales Management: Develop and implement sales strategies, optimize sales technology including CRM, monitor sales performance, and maintain a solid understanding of the lead generation funnel.
• Call Center Management: Oversee call center operations, ensuring a high level of customer service and efficient handling of customer calls.
• Process Improvement: Identify inefficiencies and areas for improvement within current processes, and lead initiatives to streamline operations and boost performance.
• Team Leadership: Manage and support a team of operational staff, promoting a culture of collaboration and high performance.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess and improve operational effectiveness and efficiency.
• Budget Management: Oversee the budgeting process and resource allocation, ensuring alignment with organizational goals and financial constraints.
• Cross-Department Collaboration: Collaborate with departments such as Finance, Marketing, Human Resources, Sales, and Customer Service to align operational strategies and support business objectives.
• Compliance: Ensure operational activities adhere to industry regulations and company policies, managing risks effectively.
• Reporting: Prepare and present reports on operational performance, project updates, and strategic initiatives to senior leadership.

Requirements

Requirements:

• Education: Bachelor’s degree in business administration, Operations Management, or a related field, or equivalent work experience.
• Experience: At least 5 years of experience in business operations management, with a preference for experience in the health or financial services industry.
• Skills:
  • Strong leadership and team management capabilities.
  • Proven ability to drive process improvements and operational efficiency.
  • Excellent analytical and problem-solving skills.
  • Proficiency with project management tools and business operations software.
  • Outstanding communication and interpersonal skills.
  • Additional Required Skills:
    • 2+ years of experience in Medicare.
    • 2+ years of experience in the healthcare industry.
    • Expert knowledge in CRM or Salesforce.
• Knowledge: Understanding of regulatory requirements and compliance standards in the health and financial sectors is advantageous.

Why Join Us?

• Impactful Work: Make a significant difference in the lives of seniors through our dedicated services.
• Innovative Culture: Join a forward-thinking team that values creativity and embraces change.
• Career Advancement: Enjoy opportunities for professional growth and development.
• Competitive Benefits: Receive a comprehensive benefits package, including health insurance, retirement plans, and more.