Team Lead

#EnterTheGame 

Activate: What We Do 

 

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Job Description 

Enter The Role

As a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth. You guide customers and coach Game Facilitators to level up every interaction for an exceptional in-store experience.

Leading by example with a positive, problem-solver mindset, you are ready to jump into action - keeping the team synced, motivated, and ready for their next challenge. You serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.

This job posting is for an existing vacancy. This is a full-time, permanent position at our Dublin store located at 4976 Dublin Blvd., Dublin, CA 94568. 

 

Core Responsibilities

Customer and Store Operations

• Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
• Assist customer at check-in, creating and receiving invoices, taking payments, and perform overrides at check-in 
• Resolve customer complaints and escalate to the Store Leader as required
• Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
• Aware of all Activate Programs, ensure they are applied in compliance with company standards

 

People Leadership

• Train new employees, lead with knowledge, maintaining a key focus on customer success
• Coach and foster relationships with incoming potential customers, existing employees and management
• Oversee staff and delegate tasks, supporting them throughout the scheduled shift
• Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values

 

Maintenance and Inventory

• Understand and assess maintenance requirements related to inventory management and componentry
• Maintain the rooms by delegating cleaning, painting, and any required maintenance
• Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
• Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities 
  

Qualifications

• 1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred
• Demonstrated collaborator and previous experience overseeing a team of 10+ is an asset
• Proficient in the use of hand and power tools
• Proficiency in Microsoft Office and related software is an asset 
  

Working Environment

• Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves