Sr, Commercial Loan Servicing Specialist

Division:             Commercial

Department:       Loan Documentation & Servicing

Reports to:         SVP, Commercial Loan Operations

Status:                Non-Exempt

Grade:                 7

Salary Range:     $42,640 - $74,859

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location:             Pittsfield, MA - 66 West St, Springfield, MA – 19 Harrison Ave,  Albany, NY – 30 S. Pearl Street

 

 

Purpose/Objective:  

 

Performs a wide variety of tasks related to loan servicing and quality control as related to commercial loans according to established policies, procedures and regulatory guidelines thus assuring overall quality and integrity of the Bank’s commercial loan portfolios. Assists the junior staff with questions related to department processes and functions that are more complex in nature.

 

Key Accountabilities:

 

May perform some of the following:

• Reviews daily reports to ensure accurate customer billing, rate review, payment changes, transfers and performs maintenance necessary for corrections. Assists in the ongoing processing of exception handling by pulling and working entries from tracking reports
• Performs the quality control function for new loans and the maintenance on loan modifications. Monitors the integrity of data entered into core systems.
• Ensures accurate processing of payments, loan advances and transaction reversals necessary to maintain accuracy in the loan core system.
• Processes all non-accrual and charge-off entries for the Commercial Loan Department as well as all OREO transfers.
• Audits the monthly Federal Reserve Bank of Boston (“FRBB”) Borrower in Custody pledged loan report and works in conjunction with the Commercial Loan Servicing Record Custodian to segregate and track loan files pledged.
• Reconciles general ledger balances to ensure system accuracy.
• Provides requests from the Legal Department regarding confidential information related to subpoenas.
• Monitors the Sharepoint Queues for requests and processes accordingly.
• Handles all aspects of SWAP loans related to the payment process.
• Processes requests from the Workout Department related SBA repurchases.
• Assists in the testing of new system releases and in new products to ensure continuity. Participates in system to system mapping for acquisitions and core system conversions. Troubleshoots and serves as an information resource regarding loan system input.
• Maintains job function procedures.
• Demonstrates excellent customer service skills at all times to promote a positive image for the bank. Handles customer issues while executing excellent customer service principles. Identifies appropriate area to refer more complex issues and/or problems.
• Troubleshoots routine commercial system problems; provides problem resolution and serves as an information resource regarding system input.
• Performs additional duties, departmental cross-training and participates in special projects as required.
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.

 

Education:

 

• High school diploma
• Some college or additional education, Associates preferred

 

 

Experience:

 

• 5 years’ related work experience
• Knowledge of commercial loan documentation and collateral
• Commercial loan systems experience preferred

 

Skills & Knowledge:

 

• Problem resolution capability
• Strong analytical skills