Student Worker - Mayborn Museum Spark Guide Team Lead - BC

Job Title: Student Worker - Mayborn Museum Spark Guide Team Lead - BC

Job Classification: Events and Hospitality, Student

Department: Mayborn Museum

Hiring Manager: Emily MacDonald

Contact: emily_macdonald1@baylor.edu

Work Schedule: 20 hours/week, flexible within Museum operating hours Monday-Friday 10-5, Saturday 9-5, and Sunday 1-5Weekend work required

Desired Length of Employment: Spring/Ongoing

Pay Rate: $10.00

Job Description:
Essential Functions:

Assist with Spark Guide Operations:
- Assist with Spark Guide onboarding and engagement training. 
- Act as Team Lead for Spark Team, making schedules, answering student employee questions, and assisting in the galleries as needed.
- Assist with creating Spark Guide training information.
- Oversee Spark Box contents and books. 
- Assist Museum Engagement Coordinator with monitoring the Engagement Tracker weekly. 
- Assist with planning and facilitating Spark Guide monthly trainings alongside supervisor.
- Attend monthly required trainings.
- Use When I Work app to keep schedule and availability up to date.
- Follow rules and guidelines set forth in Museum Engagement Student Employee Handbook
- Assist Museum Engagement Coordinator in Hiring and day to day supervision of Spark Team

Foster visitor engagement & training for Spark Guides in Play Waco & other areas of museum:
- Assist with developing new models of engagement to prototype with museum visitors. 
- Report out on time on the floor at weekly ME Team meetings.
- Coach Spark Guides on engaging in Play Waco, Traveling Exhibits, and Spark Zones
- Serve as a leader to model strong engagement on the floor to other Spark Guides.

Assist with Museum Engagement programs and projects:
- Oversee sensory bag inventory with weekly checks.
- Assist with ME team programs & other projects as needed.

Secondary Functions:
- Assist in When I Work tasks as assigned 
- Be “on call” for open or dropped shifts 
- Other duties as assigned by supervisor

• Assist in planning, coordinating and helping with events as needed
• Deliver excellent customer services to clients and visitors
• Provide information and answer inquiries as needed
• Assist with various activities and tasks related to events and hospitality services
• Ability to comply with University policies 
• Maintain regular and punctual attendance  

Employer: Baylor University

Work Location: Mayborn Museum Complex

Work Address: 1300 S. University Parks Dr., Waco, TX 76706