Technical Delivery Manager

Requisition Number: 98923 

Technical Delivery Manager

Location: You will have the flexibility to work fully remote.

Salary: $111,500 - $148,500 per year

 

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

 

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

 

About the role

 

As a Technical Delivery Manager, you will manage operational delivery managed technology solutions for clients. We will count on you to lead a team of personnel by providing leadership, assistance and advice. Along the way, you will get to:

• Manage the day-to-day operations of the team and is responsible for employee maintenance (forecasting, operational efficiencies, reviews, etc.), including the management and assistance of company growth through guidance and training.
• Manage the assigned financial aspect of the team, which may include subset ownership of the assigned P&L as well as associated budget.
• Review client statements of work (SOW’s) and associated change control process, provide feedback and prepare team to implement the desired outcomes.
• Represent the Managed Services Operations in client-facing capacity to provide operational review data and obtain service satisfaction metrics.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

 

What we’re looking for

• Information Technology Infrastructure Library (ITIL) v3/v4 certification.
• 3-6 years’ experience managing operational delivery of managed services adhering to Information Technology Infrastructure Library (ITIL) best practices and standards. 
• Must have the ability to understand and navigate through a SAP system.
• Must have excellent customer relationship management skills and ability to interface seamlessly with client, delivery, partner, marketing, and sales staff. 

 

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

 

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.