VP of Service Delivery

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Vice President of Client Service Delivery, you will hold a pivotal leadership role, overseeing and guiding the client service delivery operations. Each day, you will be tasked with setting strategic direction, cultivating robust client relationships, driving client satisfaction, and optimizing service delivery processes to uphold the highest standards of excellence. To thrive in this position, you should be a visionary leader with a strong background in healthcare management and service delivery.

Here’s What You Can Expect

• Set and execute strategic direction for client service delivery operations, aligning with company goals and objectives.
• Cultivate and maintain robust relationships with key clients to ensure satisfaction and long-term retention.
• Drive client satisfaction by optimizing service delivery processes and leading initiatives for service excellence.
• Lead, mentor, and develop a high-performing client service delivery team, fostering a culture of collaboration and accountability.
• Establish and monitor key performance indicators (KPIs) to assess service delivery quality and client satisfaction.
• Identify opportunities for process improvements and innovation within the client service delivery framework.

Qualifications

• Minimum of 10 years of experience in revenue cycle management, with a significant portion in leadership (Director or above)
• Demonstrated ability to lead and develop high-performing teams at an executive level.
• Exceptional communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Ability to thrive in a dynamic, fast-paced environment, with a collaborative and flexible approach to leadership.

For this US-based position, the base pay range is $197,760.00 - $254,682.40 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 30.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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