Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer (Production Support) within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion. This position requires 24X7 on call rotations.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Roles and Responsibilities:
• Vulnerabilities Management
• Incident Management
• Installing and renewing certifications
• Working with Windows and Linux
• Configuring servers to new standards
• Ensuring projects are completed by target dates from start to finish

Technical Skills Required:
• Production Support
• Operating systems upgrade for Linux and Windows servers
• Dynatrace / Logscale
• Jira/Confluence (nice to have)
• Service Now (nice to have)
• SQL/ETL – (SQL server installation and queries) / (ETL - would require ability to code if necessary, triage and detect errors/troubleshooting)

Skills:
• Excellent written/verbal communication skills
• Self-motivated/ self-starter
• Documentation skills

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Develops, tests and implements software solutions.
• Designs software solutions to address business needs.
• Writes code, tests and deploys software.
• Prepares technical and procedural documentation required for software.
• Maintains and debugs software.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Application Design, Architecture, Application Development Tools, Application Maintenance, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting, Technical Writing/Documentation

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.